Financial Services


UK consumers tend to be digital leaders. Not so when it comes to digital banking and payments, though, with steady if unspectacular uptake positioning the UK as a middling market for such habits. Trust and security concerns are the main inhibitors.

New research from Bain & Company finds that US millennials are much more willing than older consumers to buy financial products from tech companies.

The rapid adoption of technology in India has had a dramatic effect on a number of aspects of the country. One major one is the financial sector.

Tad Ehrbar, senior vice president of global consumer social media and content at Citi, explains why the company is very selective about its organic social campaigns.

Revised EU banking regulations scheduled for early 2018 will open Europe to a wider range of nonbank financial services providers. But a study of UK consumers found them reluctant to share banking information with third-party financial services providers.

George Wright, CEO of Smart Communications, explains how banks in the UK can make their digital services more appealing across generations.

Christian König, a former investment banker and current social media and content marketing consultant for financial products, talks with eMarketer about the rapid development of the financial technology sector in Southeast Asia.

Intact Insurance's Robin Monniere, vice president of brand development and customer experience, and Sylvain Marcoux, director of product marketing for the Quebec region, discuss the most effective channels for targeting French Canadian audiences.

Alice Milligan, chief customer and digital experience officer at Citi Global Cards, explains how the financial services firm is working to improve experiences to meet customers’ always-on expectations.

The value of online banking transactions is on the rise in Malaysia, as is that for banking transactions on mobile devices. But digital banking customers haven’t embraced other financial technology services, such as personal wealth management, to any great degree.

In the latest episode of eMarketer's "Behind the Numbers" podcast, analyst Bill Fisher digs into digital finance in the UK. How do UK consumers mix digital into payments, spending and saving? And how do those habits compare with other markets?

New research from VocaLink finds that more than half of UK smartphone users used a banking app in 2017, while 39% used a contactless card or mobile payment service to make a small daily purchase.

Tightening regulations and increasing public unease over questionable business practices are not expected to lessen the number of digital credit service users in the country in the coming years.

The adoption of mobile banking apps is moving steadily ahead, according to new data from customer experience management firm Market Force Information. But just because an app has been downloaded doesn't mean it's used by most people with any regularity.

Olivier Thirion de Briel, global solutions marketing director at secure identity solutions provider HID Global, discusses the impact that the Second Payment Services Directive could have on digital banking in the UK.

Digital banking in South Korea has dipped and then grown again over the past year, indicating that users in the country are still on the fence about performing financial tasks online.

The majority of France's internet users will bank online in 2017, according to eMarketer's first-ever forecast of digital banking in the country. But relatively few will do so using a mobile phone compared with the likes of the US.

Anand Eswaran, vice president of Microsoft Services and Microsoft Digital, is at the forefront of digital transformation. He talks about the four pillars every organization needs to think about to have a successful transformation.

Retail banks in the UK plan to close a total of nearly 500 branches this year as a result of falling demand for physical banking services in the face of online alternatives. Nevertheless, UK consumers aren’t ready to bank digital-only quite yet.

Women under 30 are behind older women in money management, but they are more likely to use digital tools to help with financial tasks.