Financial Services


This year, 115.6 million mobile phone users in the US will bank on mobile at least once per month, according to eMarketer estimates.

This year, there will be 82.5 million mobile phone P2P payment users in the US, according to eMarketer estimates.

Though many digital banking users in the US still prefer to talk to a human for their financial needs, a recent study from Humley found that a good number are also turning to chatbots.

Much of the growth in UK ad spend in digital channels through 2019 is expected to come from mobile.

In the latest episode of eMarketer's "Behind the Numbers" podcast, analyst Bill Fisher digs into digital finance in the UK. How do UK consumers mix digital into payments, spending and saving? And how do those habits compare with other markets?

New research from VocaLink finds that more than half of UK smartphone users used a banking app in 2017, while 39% used a contactless card or mobile payment service to make a small daily purchase.

Tightening regulations and increasing public unease over questionable business practices are not expected to lessen the number of digital credit service users in the country in the coming years.

The adoption of mobile banking apps is moving steadily ahead, according to new data from customer experience management firm Market Force Information. But just because an app has been downloaded doesn't mean it's used by most people with any regularity.

Olivier Thirion de Briel, global solutions marketing director at secure identity solutions provider HID Global, discusses the impact that the Second Payment Services Directive could have on digital banking in the UK.

Digital banking in South Korea has dipped and then grown again over the past year, indicating that users in the country are still on the fence about performing financial tasks online.

Hossein Rahnama, founder and CEO of fintech AI firm Flybits, explains the benefits and challenges of virtual assistants for brands in Canada.

Sarah Zhang, co-founder of Points (PTS), offers her take on China's social credit system.

Amazon has expanded into categories that previously seemed off-limits to an online retailer: groceries, streaming content and more recently, healthcare. Financial services could be a new focus. Will consumers go along?

UK consumers tend to be digital leaders. Not so when it comes to digital banking and payments, though, with steady if unspectacular uptake positioning the UK as a middling market for such habits. Trust and security concerns are the main inhibitors.

New research from Bain & Company finds that US millennials are much more willing than older consumers to buy financial products from tech companies.

The rapid adoption of technology in India has had a dramatic effect on a number of aspects of the country. One major one is the financial sector.

Tad Ehrbar, senior vice president of global consumer social media and content at Citi, explains why the company is very selective about its organic social campaigns.

Revised EU banking regulations scheduled for early 2018 will open Europe to a wider range of nonbank financial services providers. But a study of UK consumers found them reluctant to share banking information with third-party financial services providers.

George Wright, CEO of Smart Communications, explains how banks in the UK can make their digital services more appealing across generations.

Christian König, a former investment banker and current social media and content marketing consultant for financial products, talks with eMarketer about the rapid development of the financial technology sector in Southeast Asia.