Financial Services


The majority of France's internet users will bank online in 2017, according to eMarketer's first-ever forecast of digital banking in the country. But relatively few will do so using a mobile phone compared with the likes of the US.

Intact Insurance's Robin Monniere, vice president of brand development and customer experience, and Sylvain Marcoux, director of product marketing for the Quebec region, discuss the most effective channels for targeting French Canadian audiences.

Retail banks in the UK plan to close a total of nearly 500 branches this year as a result of falling demand for physical banking services in the face of online alternatives. Nevertheless, UK consumers aren’t ready to bank digital-only quite yet.

Women under 30 are behind older women in money management, but they are more likely to use digital tools to help with financial tasks.

Digital payments service FreeCharge launched a digital mutual fund service in a bid to appeal to users who may not have had access to banking and investment services.

Two new digital banks are in the works, one backed by some of South Korea's biggest conglomerates, the other by Kakao, the country's dominant messaging app.

Mobile access to bank accounts is up sharply, too. Nearly 30% of France’s web users check an account at least monthly with a mobile device; most prefer using their bank’'s mobile app rather than a mobile website, though.

Internet users in France are doing less in physical branches, and visiting them less often. A study found more than three-quarters of internet users in France with bank accounts access those accounts via their bank’s website, and more than one-quarter do so via mobile app.

Martin Kedbäck, channel manager at Swedbank, spoke to eMarketer's Maria Minsker about how the bank's virtual assistant, Nina, has become a solid self-service channel that leaves agents more time to close deals.

Hubert JP Jolly, global head of channel and enterprise services for Citi's Treasury and Trade Solutions business, speaks to eMarketer about how Citi is making the B2B user experience easier and more mobile-friendly.

Anand Eswaran, vice president of Microsoft Services and Microsoft Digital, is at the forefront of digital transformation. He talks about the four pillars every organization needs to think about to have a successful transformation.

Alice Milligan, chief customer and digital experience officer at Citi Global Cards, explains how the financial services firm is working to improve experiences to meet customers’ always-on expectations.

The value of online banking transactions is on the rise in Malaysia, as is that for banking transactions on mobile devices. But digital banking customers haven’t embraced other financial technology services, such as personal wealth management, to any great degree.

After laboring for years under strict government regulations, the financial tech sector in Japan is set to expand. And companies like ecommerce firm Rakuten are investing in startups, with an eye to growing revenues.

China's financial tech boom has resulted from a dearth of services offered by the traditional banking system, along with innovation and experimentation on the part of the country's tech giants. In addition, supportive governmental policies and consumer willingness to adopt digital financial services have driven growth.

In 2017, nearly 60% of the US population will be digital banking users, according to eMarketer’s new forecast.

Mobile banking is not the most popular mobile activity in Malaysia, and according to March research, that’s likely because people still mistrust the channel. About three-quarters of mobile phone users are worried about mobile banking security.

Many UK internet users want facial recognition in place of passwords, as well as for conducting bank transfers. The vast majority of younger UK users also trust financial institutions to be protective of their personal and private data.

Despite digital’s growing presence in financial affairs, many banking customers in North America enjoy handling their money matters the old-fashioned way. According to research, a strong majority said they still plan to visit physical branches two years from now.

David King, senior manager of internal audit, risk and compliance at global accountancy firm UHY Advisors, spoke with eMarketer about the US government's efforts to get marketers to share their consumer data.