24% of shoppers have used generative AI (genAI) in shopping experiences, while 35% are aware of the use of genAI in shopping and plan to use it in the future, per November 2024 Capgemi data.
Programmatic ad buying is undergoing a sea change: Microsoft’s DSP closure signals a smaller role for Big Tech in managing third-party ad inventory—so who will take its place?
On today’s podcast episode, we discuss how anti-US sentiment, live tourism, and tariffs are all shaping people’s 2025 summer travel plans. Join Senior Director of Podcasts and host Marcus Johnson, Vice President of Research Jennifer Pearson and Analyst Rachel Wolff. Listen everywhere and watch on YouTube and Spotify.
On today’s podcast episode, we discuss whether advertisers can still create powerful brand narratives in such a fragmented media universe, the best piece of advice for advertisers trying to negotiate a minefield of tariff-related changes, and how AI will impact advertising and marketing over the next 12 months. Join Senior Director of Podcasts and host Marcus Johnson, Vice President and Principal Analyst Jasmine Enberg, and Principal Analyst Sarah Marzano. Listen everywhere and watch on YouTube and Spotify.
As Google's search changes continue and consumers increasingly turn to alternative platforms, the SEO playbook defined by link building and keyword optimization is losing relevance.
Direct-to-consumer (D2C) brands like Eyebuydirect are overcoming traditional barriers in high-consideration purchase categories like eyewear.
The news: The pending Omnicom Group and Interpublic Group merger is facing a new hurdle, per a New York Times report. The Federal Trade Commission is reportedly considering adding restrictions on Omnicom and IPG that would stop the merger unless the new company agrees to a ban on ad boycotts that would prevent it from refusing to host clients’ advertisements on platforms because of political reasons. Our take: If the FTC proceeds, the decision will have a ripple effect on the advertising industry as a whole, emphasizing that advertisers are increasingly faced with choosing between brand safety and legal pushback.
Regions Bank is navigating banking M&A activity by opting against acquiring other financial institutions itself. This strategy allows them to avoid the significant internal disruptions—like integrating systems and workforces—that typical mergers cause. Instead, Regions focuses on maintaining stability and leveraging the confusion and frustration experienced by customers and employees of merging competitors. By presenting itself as a familiar, relationship-focused alternative, Regions actively targets and builds connections with those dissatisfied individuals. This approach facilitates organic growth and talent acquisition, proving a valuable strategy for institutions that prefer to avoid the complexities and risks associated with large-scale M&A.
Digital banks lead in attracting Gen Z, with 54% preferring non-traditional providers for real-time payouts and aligned social values. However, traditional banks are adapting. They're boosting digital capabilities, like Truist's mobile ID verification, and personalizing experiences, such as U.S. Bank's targeted social media marketing and immediate rewards. Traditional FIs leverage existing strengths, emphasizing low fees and an omnichannel approach that blends digital convenience with in-person options. Winning Gen Z requires a strategic mix of digital excellence, relevant marketing that resonates, and human-centric personalization, delivering tailored and empowering financial interactions for long-term loyalty.
Lloyds, NatWest, and Truist are redefining banking with generative AI. Lloyds moves beyond individual use cases to rethink processes entirely, aiming for a customer-facing AI agent by late summer 2025. NatWest shifted to reimagining entire customer experiences, empowering all 70,000 employees with AI tools to rapidly explore new possibilities. Truist focuses on "knowledge extraction," a low-risk, high-reward use case demonstrating immediate value. Continuous experimentation and adaptable strategies are crucial for AI implementation, requiring agile learning, boundary-pushing, and prioritizing employee buy-in for customer-focused solutions.