24% of shoppers have used generative AI (genAI) in shopping experiences, while 35% are aware of the use of genAI in shopping and plan to use it in the future, per November 2024 Capgemi data.
On today’s podcast episode, we discuss how anti-US sentiment, live tourism, and tariffs are all shaping people’s 2025 summer travel plans. Join Senior Director of Podcasts and host Marcus Johnson, Vice President of Research Jennifer Pearson and Analyst Rachel Wolff. Listen everywhere and watch on YouTube and Spotify.
Direct-to-consumer (D2C) brands like Eyebuydirect are overcoming traditional barriers in high-consideration purchase categories like eyewear.
The news: Pinterest will host high-performing influencer content posted on affiliate shopping platform LTK, automatically bringing popular images from the platform to Pinterest, according to The Verge. Pinterest also hired Chip Jessopp, former Amazon director of global accounts and ad tech sales, as head of programmatic, per Digiday. Jessopp will help Pinterest create new demand channels while scaling its programmatic abilities. Our take: Pinterest’s moves could better position it as a legitimate competitor in digital advertising and a promising growth area for influencers and marketers—giving the platform more legs against social commerce giants like Meta and TikTok.
The insight: Gen Z consumers are starting their purchase journeys more often on Google properties, including YouTube and Gemini, according to a Business Insider report citing Morgan Stanley data. Our take: Google is doing a good job of leveraging the popularity of YouTube and increasing interest in genAI-powered shopping tools to win over younger shoppers and establish itself as the first port of call in their customer journeys.
The insight: The US is mired in the “worst housing market in almost 50 years,” RH CEO Gary Friedman said during the company’s Q1 earnings call, as high housing costs and economic uncertainty chill demand. Our take: With the sluggish housing market showing few signs of improvement, retailers must lean into any pockets of opportunity they find. For RH, that’s burnishing its luxury credentials and pushing deeper into hospitality, while Wayfair is leaning on its diverse supplier base. The resilient pro market is another area companies should look to take advantage of as they try to ride out the downturn.
The news: Michaels is getting a head start on the spooky season. The arts and crafts retailer began stocking its shelves with Halloween merchandise this past Friday, marking its earliest-ever rollout of themed items. Our take: Michaels is betting that even as consumers pull back on discretionary purchases, they’ll keep splurging on Instagram-worthy seasonal décor—especially if they can get it first. From black rose wreaths to candy-colored pumpkins and disco-themed skeletons, the early drop positions Michaels to win over shoppers eager to get a head start on Halloween.
The news: Shopify partnered with Coinbase and Stripe so customers can pay with the USDC stablecoin at checkout. Our take: Coinbase is the biggest winner in this partnership. Cryptocurrency needs to gain traction with a wide merchant network to accelerate its use, and Shopify represents a huge score for Base.
The news: Coinbase will launch its first credit card on the American Express network this fall. Our take: This card could be a strong retention play to keep existing users from using an alternative crypto exchange but likely won’t move the needle on broader adoption.
The news: Chases unveiled “The Shops at Chase,” an integrated shopping and promotion platform for Chase Freedom, Sapphire, and Ink cardholders. Our take: Being able to convert Chase rewards into material purchases is a draw. However, retraining Chase cardholders to make purchases at The Shops instead of starting their product search with Google or Amazon will be an uphill battle.
The news: Hotel companies are expanding their upscale offerings to capitalize on strong demand for unique and customized accommodations among affluent consumers. Our take: Luxury and lifestyle brands are weathering economic ambiguity better than economy lodging. This divergence indicates that upscale, experiential offerings will be more resilient, while economy hotels face headwinds from cost-conscious consumers.
TikTok Shop has emerged for many brands as a pivotal marketplace for discovery and sales. Some 50% of US consumers take product recommendation suggestions from influencers on TikTok Shop, according to February 2024 data from PartnerCentric.
The news: The UK economy contracted by the most in 18 months in April due to the twin pressures of tariffs and tax increases. Our take: The UK economy’s contraction in April sets the stage for another year of tepid growth. Despite a highly publicized (and yet to be finalized) trade deal with the US, macroeconomic uncertainties are set to weigh heavily on corporate and consumer sentiment, while rising household and business expenses will limit investment and consumer spending.
The trend: Retailers and brands are rapidly weaving generative AI (genAI) into their operations to boost efficiency and scale without adding significant headcount. The breadth of the initiatives signals an abrupt shift in many companies’ thinking about genAI from a useful tool to a potential core business driver. Our take: GenAI enables companies to do more with less—a crucial advantage at a time when macro uncertainty is making many firms wary of increasing their headcount. As early adopters scale their efforts and share results, momentum will grow—prompting others to follow out of necessity, not choice.
The news: Cannes Lions 2025 is highlighting how retail media is moving beyond performance marketing into broader applications across brand storytelling, in-store influence, and customer experience. Executives like Victoria Usher and Jim Kane are calling attention to how brands now activate retail data for segmentation, planning, and innovation across media touchpoints including CTV and search. Our take: This shift reflects growing demand for privacy-safe, first-party data solutions amid signal loss and rising complexity. Cannes will underscore retail media’s potential to support creativity and full-funnel integration. The future isn’t just attribution—it’s about making retail platforms vital to brand equity and long-term engagement.
The news: Klarna partnered with Nift, a gift platform, to offer “gift”-style rewards for customers’ BNPL purchases. Our take: Until they can close that gap, BNPL players will struggle to attract a meaningful share of shoppers. It’s one reason we forecast BNPL user growth will slow every year through 2029.
The news: Global Payments rolled out a retail point-of-sale (POS) system under its Genius platform targeting small and medium-sized businesses (SMBs). Our take: Despite that clout, as other merchant service providers also diversify their offerings through verticalized software, hardware, and partnership integrations, Global Payments’ Genius will enter a crowded POS space with its offerings nearly indistinguishable from Stripe’s, Square’s, or Toast’s hardware and software lineups.
The news: Blackhawk Network and Visa will launch physical gift cards with tap to pay capability. Our take: Blackhawk’s rollout patches a serious security loophole that risked gifters and recipients’ money being snatched by fraudsters.
The news: Eight years after acquiring Whole Foods, Amazon is moving to more fully integrate the grocer into its core business, Business Insider reports. Our take: Amazon is clearly aware of the friction—and the opportunity—in its grocery ecosystem.
The news: Lowe’s launched a home improvement creator network as part of a strategy to reach younger audiences through social media personalities. The network, which Lowe’s framed as key to deepening its connection with Gen Z and millennial consumers, features MrBeast as its first high-profile partner. Our take: Reaching younger generations is crucial for sustained growth, and as influencer marketing surges, Lowe’s strategy could prove effective at bridging the gap with young homeowners. Influencer collaborations are most likely to be effective when the creator is seen as unbiased and honest, authentic, entertaining, and educational.