Retail & Ecommerce

On today's episode, we discuss how the delta variant has affected people's comfort levels doing various activities, what customers want retailers to do in response, and what Americans aren't willing to give up. We then talk about the COVID consumer trend most likely to stick, how brands advertise during tragedy, and what the short- (and long-) term future of events might be. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Jeremy Goldman.

Instacart's latest labor dispute highlights the gig economy's post-pandemic woes: Workers are asking users to boycott the app with #DeleteInstacart.

The payment giant’s app overhaul could set it up for substantial cross-promotion possibilities, which can grow payment volume and create a more loyal user base.

Amazon Business, which has grown rapidly since its launch in 2015, will increase its US product sales by 43.5% year over year to reach $27.59 billion in 2021.

On today's episode, we discuss some of the best-in-class features of a retail site, what to avoid, and how to get your retail app onto customers' phones. We then talk about whether 30-minute delivery can move the needle, what the first iteration of robot delivery might look like, and if palm-scanning technology will catch on. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Suzy Davidkhanian.

Following rollouts in Ireland and France, Square launched an early access program in Spain, where it can capitalize on rising digital payments use.

Here’s a look at some of the latest news from our Payments & Commerce analysts.

Marketers are optimistic despite headwinds: The Delta variant threatens to dash marketers’ optimism—but recent data around increasing foot traffic, holiday travel plans, and decreasing COVID-19 cases could renew their hopes.

DoorDash sues NYC over customer data-sharing law: Though the company’s argument that the law would hurt consumer privacy is technically true, it’s more likely that DoorDash hopes to maintain control over restaurants’ marketing communications.