Restaurants & Dining

DoorDash takes its show on the road: The company plans to spend big on international expansion while deepening its push into non-restaurant categories.

Starbucks looks to broaden its appeal: Accessibility and inclusion considerations will guide the design of new company-owned stores.

Shake Shack’s revenues grew 20% in Q4: The company expects consumers to maintain a healthy appetite for its premium fast-food offerings, which stand in contrast to some lower-priced chains.

Fast food has gotten too expensive for low-income consumers: High prices are causing some to think twice before venturing to McDonald’s, Taco Bell, or Starbucks.

Uber rides strong mobility, delivery demand to Q4 earnings beat: The company’s flywheel is accelerating as user frequency, transaction size continue to grow.

McDonald’s is seeing a slower start to 2024: Those results stem from challenges related to the Middle East conflict, along with lower-income consumers pulling back on eating out.

Starbucks, Sweetgreen tweak membership programs to boost customer appeal: They’re not alone—54% of retailers plan to enhance their loyalty offerings this year.

Starbucks posts weaker growth as headwinds weigh on sales: The company is facing pressure from cost-conscious consumers in China, as well as stagnating foot traffic in the US.

Nearly 53,800 restaurants opened their doors last year: That was up 10% year-over-year. That growth shows no sign of abating as several chains plot aggressive expansion plans.

Starbucks bets on breakfast while more QSRs get into beverages: The coffee chain is hoping its new menu will encourage customers to buy more and visit more often, as well as hold off the competition.

Restaurants ended 2023 on a high note: Spending was up 7.8% YoY from November 1 to December 24, and that growth should continue as consumer sentiment improves.

Ghost kitchens disappeared as quickly as they came: Quality issues, consumer ambivalence, and shifting dining behaviors contributed to their downfall.

The robot is not ready to take your order: Over 70% of customer interactions at AI-powered drive-thrus require staff to step in, according to tech provider Presto.

McDonald’s ambitious expansion plan includes a play for Starbucks customers: The fast-food chain plans to open nearly 9,000 stores by 2027—including 10 locations of new small-format concept CosMc’s.

Consumers’ tastes have changed: While McDonald’s has benefited from consumers’ growing thriftiness, it recognizes that improving quality is key to its long-term success.

The tight labor market has driven up store associates’ pay: That’s a solid investment given that well-paid staff typically have longer tenures, which helps them deliver a better customer experience.

Starbucks, DoorDash, Mondelēz beat expectations as consumers spring for affordable indulgences: Shoppers continue to spend big on food delivery, snacks, and pumpkin spice lattes.

Taco Bell’s US same-store sales rose 8% in Q3: That made it the bright spot in parent company Yum Brands’ results thanks to aggressive promotions that appealed to cost-conscious consumers.

Retailers can learn a lot from quick-service restaurants in delivering a satisfying customer experience. Chipotle leverages first-party data for more personalized and predictive offers, while Sweetgreen experiments with new formats and technologies to provide a more omnichannel experience. Plus, Starbucks has proven that brand loyalty can go a long way even when making changes.