Restaurants & Dining


You may think nothing of a box of frozen White Castle sliders or a Taco Bell dinner kit in the grocery aisle—fast-food signature dishes that shoppers can re-create at home. Yet Chick-fil-A's announcement on Monday that it will begin testing meal kits is something different altogether.

As in many industries, there is a gap between consumer expectations and business execution for restaurants. Operators are often slow to adopt new technologies and those that they've implemented aren't always satisfactory. A February 2018 survey by BRP and Windstream Enterprise found that restaurant operators met consumer expectations on only two factors: mobile payments and free Wi-Fi.

Mobile checkout is shaping up to be a big theme in 2018, but some restaurants are implementing digital kiosks in addition to offering mobile ordering apps. It's just one more option for customers to choose from in an increasingly consumer-focused world.

Ordering meals is much more common among younger consumers, a survey finds, but even they don't do it too often.

Bareburger and La Colombe aren’t household names like McDonald’s and Starbucks, but these niche brands are strong social performers, a new study finds.

Restaurants struggled in 2017 as high menu prices kept many diners away. Here's what they learned, in three charts.

The restaurant industry continued to see traffic declines in November, according to new data from TDn2k, while same-store sales were essentially flat, signaling that the industry hasn't really stemmed a long decline.

Justin Unger, director of digital marketing and innovation at Dunkin' Brands, and Wayne Townsend, president of technology at Epsilon, discuss the building blocks of a successful, modern loyalty program.

The long slump facing the restaurant industry is showing no sign of easing. High menu prices are a key factor that's keeping diners away.

US restaurant same-store sales fell 2.8% in July, extending a skid that has lasted more than a year. Why can't consumers work up a healthier appetite for restaurant meals?

Thanks to the proliferation of on-demand services, digital food delivery is easier than ever. Depending on where you live, you might have multiple options for online ordering: Caviar specializes in local restaurants that wouldn’t necessarily deliver otherwise, Grubhub is adding quick-service partners like Subway and White Castle, and McDonald's uses UberEats.

Katherine Debicki, senior marketing manager of media, digital and ecommerce at KFC Canada, discusses how the brand is looking beyond demographic boxes to target millennials based off their interests.

Fewer people say offerings like online ordering and digital menus influence where they’re going to eat, according to a recent study from consulting firm AlixPartners.

TV spots and print coupons are commonplace in the restaurant industry, and consumers are accustomed to—and even prefer—those types of promotions.

More consumers are turning to technology to help them figure out where and what to eat.

The restaurant industry may be at the point of finally turning the corner after a long slump, but don't look for traditional restaurant solutions to drive the turnaround.

A survey of US internet users found that roughly half have downloaded a restaurant's mobile app. But they're not necessarily using it to pay for food or track an order. Many just want a menu and a discount.

The success of mobile and other digital loyalty programs at Starbucks, Dunkin' Donuts, Panera Bread and Domino's Pizza has caught the restaurant industry's attention. The stakes are high, with customer traffic and sales showing worrisome declines.

China’s food delivery market leader Ele.me has already secured the backing of Alibaba. Now it looks to close out the competition by buying Baidu’s platform.

There are still consumers who vow that they won't eat at McDonald's clan, but the fast-food giant appears to be pleasing an ever-larger number of palates.