Restaurants & Dining


Justin Unger, director of digital marketing and innovation at Dunkin' Brands, and Wayne Townsend, president of technology at Epsilon, discuss the building blocks of a successful, modern loyalty program.

The success of mobile and other digital loyalty programs at Starbucks, Dunkin' Donuts, Panera Bread and Domino's Pizza has caught the restaurant industry's attention. The stakes are high, with customer traffic and sales showing worrisome declines.

US restaurant same-store sales fell 2.8% in July, extending a skid that has lasted more than a year. Why can't consumers work up a healthier appetite for restaurant meals?

A Bankrate survey found that 22% of those 18-29 dine out or get takeout food seven times a week or more. Less than 10% of those over 50 say the same.

A survey finds that millennial grocery buyers are far more likely than older shoppers to have tried meal kits.

Meal delivery subscription service Freshly is on a mission to acquire high lifetime-value customers. Jordan Finger, vice president of customer acquisition and growth marketing, explains how Freshly is achieving that goal.

Restaurant executives are continually turning to technology to improve overall efficiency, and according to June 2016 research, they are not only adopting customer-facing technologies such as loyalty programs and personalized offers, but also those in the back end, like predictive analytics and the internet of things (IoT).

Smartphones are a key part of the dining experience for many internet users, even before they head to a restaurant. According to April 2016 research, about half of diners use their device to find a restaurant location or browse a menu.

Many restaurants are looking to provide tech-enabled options this year, and according to January 2016 research, most US restaurant IT decision-makers plan to invest in technology to improve operational efficiency.

The long slump facing the restaurant industry is showing no sign of easing. High menu prices are a key factor that's keeping diners away.

China’s food delivery market leader Ele.me has already secured the backing of Alibaba. Now it looks to close out the competition by buying Baidu’s platform.

There are still consumers who vow that they won't eat at McDonald's clan, but the fast-food giant appears to be pleasing an ever-larger number of palates.

Millennials devote more of their food dollars to restaurant dining than any other age group, a new survey suggests. But the survey also found that millennials are likely to look for online coupons or other offers from restaurants, and to use the internet to find deals.

Restaurant owners worldwide are investing more in customer loyalty programs. Diners sign up, but don’t really show loyalty to the restaurant.

Most US internet users order food via a smartphone or tablet and pick it up on-the-go, according to an August 2016 survey from restaurant management software company <a href="http://pos.toasttab.com/" target="blank">Toast</a>. Among those who do, it’s typically a monthly occurrence.

Among US internet users who regularly go to casual, fast-casual and quick-service restaurants, 40% say they would like to hear from restaurants regularly. And by far the more desired type of marketing message was the discount.

Restaurant owners are eager to implement new technologies, according to April 2016 research—even ones that don’t actually exist yet. At the top of the list are predictive ordering and automatic demand-based price adjustments.

Dialing for delivery is still the most common way to order takeaway food in the UK. However, logging on and ordering digitally is becoming increasingly common, and much of this digital behavior is being driven by mobile.

More US customers are placing orders at fast-food and fast-casual restaurants by using technology this year than in 2015. According to research, guest-facing digital offerings such as in-store tablet ordering saw double-digit growth.