Retail & Ecommerce

The news: Home Depot is raising prices on select products to offset tariff-driven cost increases. The move marks an about-face from May, when the retailer said its diversified supply chain would shield it from price hikes. At the time, Home Depot framed holding prices steady as a chance to gain share, but near-universal tariffs have made that increasingly untenable. Our take: Home Depot’s shift illustrates how tariffs are weighing on retailers across categories—even those with diversified supply chains and strong domestic sourcing. Passing costs along to consumers could protect margins in the short term, but it risks dampening demand in an already fragile housing and home improvement market. If tariffs remain in place or expand further, retailers like Home Depot will be stuck between paying more for goods and serving customers reluctant to spend. That dynamic could accelerate SKU rationalization, push more retailers to lean on higher-margin private labels, and force difficult trade-offs between protecting margins and holding share. For Home Depot, its ability to retain relatively high-spending homeowners and pros gives it a cushion, but sustaining growth into 2025 will hinge on how successfully it balances pricing power with customer loyalty in a sluggish housing market. Adjusted earnings per share were $4.68, up from $4.67 a year earlier, but short of the $4.71 expected. Revenues were $45.28 billion, up 4.9% YoY, but below the $45.36 billion expected. However, Home Depot reaffirmed its full-year outlook, guiding to growth in total sales of 2.8% and comparable sales of roughly 1%.

The news: BMO launched the BMO Escape Credit Card, a Mastercard credit card geared for travelers, per a press release. The Escape Credit Card will pack a $150 annual fee. New signees are eligible to earn up to 45,000 points after spending $5,000 within the first three months of their account opening.

The news: TikTok is experiencing massive growth among older generations, with adoption for users 45+ growing 1,200% between 2019 and 2025, per CivicScience—suggesting its stickiness across demographics and emphasizing older consumers’ buying power. Our take: A successful social advertising strategy will strike a balance: Valuing younger demographics for their growing influence while accounting for the enduring importance of older generations for driving digital purchases as social media adoption skyrockets.

The news: President Donald Trump expanded his steel and aluminum tariffs to cover 407 consumer goods that either contain, or are packaged in, aluminum or steel. The scope is wide-ranging, hitting everything from baby booster seats to microwave ovens to personal care products that come in metal containers or packaging.The news: President Donald Trump expanded his steel and aluminum tariffs to cover 407 consumer goods that either contain, or are packaged in, aluminum or steel. The scope is wide-ranging, hitting everything from baby booster seats to microwave ovens to personal care products that come in metal containers or packaging. The takeaway: The sweeping scope and sudden rollout underscore that tariff uncertainty isn’t going away—and could easily intensify. With US consumers now facing the highest average effective tariff rate since 1933, the ripple effects are clear: Higher costs will flow downstream, squeezing retailers and dampening consumer spending.

The news: American Express bolstered its array of hotels and resorts for Platinum members ahead of its much-anticipated Platinum refresh. The credit card company also debuted exclusive Amex experiences at the US Open Tennis Championship this week. Our take: Expanding its resort collection can help Amex cement its dominance in the premium travel card space. Its lineup at the US Open signals the power of experiential rewards, which craft a unique, memorable experience for members that extends beyond cash or material incentives—a clever way to distinguish itself from rivals like the Chase Sapphire Reserve.

The news: Mastercard has awarded WPP Media its $180 million media account after ending its relationship with Dentsu-owned Carat. Our take: WPP Media’s previous with PayPal may give insight into the type of media it might produce for Mastercard. As the creative firm behind the “Venmo Everything” campaign and the Will Ferrell-fronted PayPal Pay Later campaign, Mastercard’s new promos likely will feature zeitgeisty and generationally buzzy celebrities to target younger demographics.

As card demand contracts and consumers pay down debt, banks may be sidelining spend-ready customers before stagflation takes hold.

The finding: More than 1 in 3 Americans (36%) name alcohol as their go‑to restaurant drink, just ahead of soda (29%) and water (21%), per a July Harris Poll. Nearly 70% of recent diners ordered at least one alcoholic beverage, per Harris. Our take: Alcohol remains a top choice, but nonalcoholic options command the bulk of orders. Restaurants should tailor their beverage programs by guest profile and occasion—showcasing premium, adult‑centric cocktails for millennials and Gen X, while expanding on‑trend, flavorful NA and low‑ABV offerings to engage Gen Z and health‑conscious diners.

Retailers have built lucrative revenue streams from retail media networks (RMNs), leveraging on-site ad inventory and first-party transaction data. As the potential grows for consumers to shop through AI agents instead of retailer sites or apps, those data streams and ad surfaces are at risk.

Only 40% of US retail media networks (RMNs) offer self-service sales data, according to Q2 data from Mars United Commerce.

The trend: Paper coupons are making a comeback as brands zig while their competitors zag. Direct-to-consumer upstarts like Viv For Your V, Culture Pop, and Blume are experimenting with print coupons to drive awareness and trial, per Modern Retail. The move runs counter to an industry leaning heavily digital, where advertising costs are climbing and consumer attention is fragmented. And it’s not just startups. Kroger recently introduced paper versions of its weekly digital deals after hearing from shoppers who struggle with online access, aiming to bridge the so-called “digital divide.” Our take: Brands’ use of paper coupons mirrors retailers like Dollar General, Neiman Marcus, and Amazon, which have experimented with print catalogs to grab attention in a digital-first world. With shoppers increasingly price-sensitive, less brand loyal, and actively seeking deals, a tangible coupon in hand may be just the nudge that turns browsing into buying in today’s cautious consumer climate.

The report: Amazon is reportedly keeping its Prime Big Deal Days event to two days, per Modern Retail. If true, that’s a bit of a surprise—and runs counter to our prediction of a longer sale on a recent episode of Reimagining Retail—after Amazon touted that doubling Prime Day to four days in July produced its “biggest Prime Day event ever,” with record sales and more items sold than any previous four-day Prime Day stretch. Amazon could not be reached for comment. Our take: If Amazon limits Big Deal Days to two days, it underscores the pressures retailers face in the back half of the year as tariffs squeeze consumers and sellers. We expect Amazon’s sales to rise 8.8% during the event, a considerable slowdown from last year’s 32.0% surge. But with holiday sales forecast to grow just 1.2%, that performance may be a relative win. The bigger challenge will be sustaining momentum into Q4, as Amazon and its rivals juggle sharp discounts with the need to preserve profitability amid restrained consumer spending.

The trend: Brands are ramping up legal action over perceived infringements of their intellectual property. Our take: With brand loyalty ebbing as price concerns take priority, more companies are leaning on the law to keep rivals from undercutting their business. But there are limits: Ecommerce marketplaces like Amazon, Walmart, Temu, and Shein are crammed to the gills with dupes that are incredibly difficult to crack down on. While companies should protect their IP wherever possible, they also need to make clear to shoppers why their products are better than knockoff versions—and why they’re worth full price.

Execution missteps remain a stubborn issue in grocery retail. Nearly half (48%) of shoppers have encountered pricing mismatches or promotional errors at checkout—a frequent frustration that quietly undermines trust, per a consumer survey commissioned by store intelligence provider Simbe. At a time when brand loyalty is waning, strong execution and a seamless in-store experience can be a powerful competitive advantage.

On today’s podcast episode, we discuss how the world’s largest online retailer is weathering tariffs so far, the biggest takeaway from Prime Day, and why Amazon’s AI future could be wearables. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Analyst, Rachel Wolff. Listen everywhere you find podcasts and watch on YouTube and Spotify.

Retailers face an atypical holiday season. Instead of the usual end-of-year boom, 2025 is expected to bring a rare deceleration in holiday sales growth.

AI shopping assistants are reshaping product discovery and threatening retail media’s search-driven model. RMNs and advertisers need to adjust strategies to protect their market position and seize the opportunity to turn disruption into growth.

As tariffs raise costs for brands and retailers, many are embracing SKU rationalization—cutting underperforming items to rein in expenses and protect margins.Retailers face a delicate balancing act: trimming costs without alienating customers. SKU rationalization may be a short-term necessity, but its long-term impact hinges on how well brands can preserve shopper loyalty while streamlining the aisle.

The advertising industry’s age and experience mix is shifting fast. In the US, entry-level roles are shrinking as automation replaces routine tasks, while in Australia, “juniorisation” favors younger, digitally fluent hires over seasoned veterans. Agencies face a balancing act—bringing in Gen Z talent to master AI-driven tools and authentically shape campaigns, while retaining senior expertise crucial for strategy, oversight, and client trust. Without a robust entry-level pipeline today, the industry risks a future shortage of homegrown leaders just as marketing grows more complex.

Gen X consumers will spend $15.2 trillion worldwide this year, the highest of any generation, according to NielsenIQ.