Financial Services

P&C insurers’ claims processes suffer from digital growing pains: A J.D. Power study found customer satisfaction declined for the second year in a row as a result of longer waits and not enough proactive communication.

Our US P&C Insurance Technology Spend Forecast looks at where insurers facing squeezed margins will double down on their limited budgets.

Insurance reform laws alone won’t revive appetite for risk: Better policy pricing may improve insurers’ returns—but pricing for climate change is a challenge. Watch for parametric insurance to surge in popularity.

Inflation and monetary policy topped the list, while crypto and cyberattacks dodged the top 10.