Financial Services

Users say they were pushed to top up gift cards more than they wanted to. It’s an issue that’s much larger than Starbucks

While the frequency of these payments is limited, consumers may finally be ready to modernize their bill payments

Despite the surge in AI investments, plunging venture capital funding is making it difficult for startups to raise capital, which could stifle long-term innovation.

Consumer demand for travel insurance takes flight: It’s up 126% compared to 2019 and 410% compared to 2020. Extreme weather and unpredictable geopolitical events are driving anxious “revenge” travelers to come up with a Plan B for their vacations.

High-net-worth individuals may be underserved—and overlooked: Some reach that status without realizing it and end up underestimating their insurance needs. A personalized risk management discussion can help educate them about solutions.

Class action lawsuits against healthcare insurers bear watching: Humana and United Healthcare are accused of using AI predictive tools to automate claim denials, despite a high error rate. The cases could lead to greater scrutiny of how AI is deployed by all insurers in decision-making support.