Financial Services

Customers can use Affirm at Walmart’s self-checkout kiosks, which will help the firm capture more of Walmart’s in-store sales

We look back at three of the biggest trends that influenced the credit card space this year.

Consumer demand for travel insurance takes flight: It’s up 126% compared to 2019 and 410% compared to 2020. Extreme weather and unpredictable geopolitical events are driving anxious “revenge” travelers to come up with a Plan B for their vacations.

High-net-worth individuals may be underserved—and overlooked: Some reach that status without realizing it and end up underestimating their insurance needs. A personalized risk management discussion can help educate them about solutions.

Class action lawsuits against healthcare insurers bear watching: Humana and United Healthcare are accused of using AI predictive tools to automate claim denials, despite a high error rate. The cases could lead to greater scrutiny of how AI is deployed by all insurers in decision-making support.

42.4% of US Gen Z banking consumers would consider their proximity to ATMs as a factor before choosing a new bank, while 28.8% would consider their distance to a branch, according to our survey. By contrast, 39.6% would consider the bank’s reputation.