Financial Services

Bank of America is giving consumers the capability to seamlessly switch between its AI-powered chatbot and a human agent.

To protect consumers, it wants to make public all violations a firm commits. This could be the first step toward fintech regulation.

Cost challenges associated with a new reimbursement policy have spooked community banks—but customers’ love for the service could make it hard to shed.

The government hopes sweeping changes for Britain's banks will give the sector a lift. But it could expose lenders to more risk.

Visa has recorded double-digit increases in global friendly fraud incidents so far in 2022—a concerning trend for merchants and issuers.

Which BNPL features most valued by consumers does Klarna offer–and which ones does it lack? A snapshot from our dedicated report provides the answer.

The retailer’s reported plans to launch its own BNPL product through its fintech, ONE, could help boost customer spending.

We delve into six trends to watch as banks fight for top-notch employees from an ever-shrinking talent pool.

Its recent customer poll on interest in such products signals the likelihood of a new offering.

They’re asking regulators to examine banks’ involvement in crypto activities and consider how to regulate it going forward.