Shake-ups in the new year will include hyper-personalization, tech companies venturing further into embedded finance, and the prospect of super apps in Western countries.
2021 was a year of digital milestones for BofA: The US banking giant set records with its H1 patent haul and pleased its customers with new features as its heavy investment in tech whittled away digital-first neobanks’ differentiation.
Cryptocurrency stats to quote at parties: The crypto’s popularity means it’s cocktail hour topic No. 1 for anyone who says their job is writing about financial services. Here are some of the numbers we use to amaze our friends.
High-profile acquisitions and partnerships shook up the space as competition intensified.
To get a sense of where 2022 is headed, we’re taking another look at the hottest fintech stories and trends from the last year.
Our 2021 banking predictions, revisited: We got some wrong, but we got others partly right as several big trends we reviewed last year kept moving in the same direction.
Carolyn Feinstein sees the chartered neobank’s still relatively low consumer awareness as an opportunity, not a handicap. She tells us why.
Mobile tools and short-form video content are popular with Hispanics: Knowing how this important demographic group accesses and uses content can help marketers devise outreach strategies.
We predicted Square would pilot small-business and consumer credit cards. It didn’t, but in the same vein, it announced plans to acquire Afterpay.
People don’t trust fintechs with open banking: Here’s what fintechs can do to improve their image and their credibility.
You can’t win them all, and this year was no exception. Here are two predictions we made last year that didn’t happen—and why.
US consumers prioritize security features for neobanking: Security and Control features took up three of the five features most in demand among consumers in our 2021 US Neobank Emerging Features Benchmark.
We incorrectly thought mPOS would be a bigger thing in the US in 2021 and that Walmart and Target would beat the odds and chip away at Amazon’s online share.
Neobank funding bonanza shows promise still outweighs profitability—for now: Globally, challengers brought in large funding hauls that signaled investors’ continued confidence in the space. But their patience in the face of commoditization and unprofitability won’t be endless.
Revolut’s new license gives it eurozone super-app potential: The UK-based neobank’s full banking license lets it offer investment services to eurozone customers—opening the door for it to become a pan-European super app.