50 million data points are great, but only if they’re actionable: That’s according to Ashley Ross, head of CX at Bank of America, who we sat down with for an exclusive interview.
NatWest’s BNPL plunge could deepen customer engagement: The UK bank’s offering will roll out this summer with customer safeguards like credit limits.
The city council approved creating a financial entity that will lend to underserved businesses. If this focus holds, competition with existing banks should be limited.
It helps Robinhood compete with banks, other fintechs, and other digital brokers by capitalizing on a shift to debit and younger users’ payment preferences.
Paper is still integral for the money flow: Two studies highlight the need for banking players—particularly neobanks—to continue supporting access to cash and paper checks.
Goldman trade marks milestone for crypto derivatives: The banking giant’s inaugural over-the-counter (OTC) crypto options trade is the latest sign of crypto derivatives’ coming of age.
Capital One already issues the private-label Kohl’s Card and will pilot a co-brand program in early 2023.
The percentage of US adults who lacked savings to cover a full month of basic expenses rose to 29.0% in January, up from an already high 22.3% the previous month. This figure had hovered above one-fifth since June 2021, when states began terminating the expanded federal unemployment benefits that had helped many weather the pandemic.
Bank of Canada and MIT do a CBDC collab: The 12-month partnership through MIT’s Digital Currency Initiative (DCI) could help both parties better understand technical aspects and risks of a Canadian central bank digital currency (CBDC).