Financial Services

Matt Turner, an industry-hopping head of digital, sees the future of banking as hyper-personalized services embedded in customers’ daily lives.

The UK neobank wants to broaden its presence in Australia, including adding the ability to receive deposits. It’s got a decent shot at breaking through, but it needs to offer its full product suite to impress consumers.

PNC picks self-serve for routine banking, humans for complex stuff: The bank’s hybrid branches will give customers tools to conduct routine transactions and retain people to assist with complicated ones like mortgages—a format that tracks consumers’ preferences.

Both companies introduced customer-facing solutions and merchant tools and expanded partnerships to make their products more attractive as economic tailwinds die down and competition heats up.

Brex may get loyal customers from its jump into venture debt: The neobank is offering debt to businesses in growth sectors—and the product, designed to reduce reliance on equity funding, could produce loyal business customers and cross-selling opportunities.