Financial Services

Banks can super-charge the customer experience through open communication via social media channels.

Citi said it’s planned for 5,000 job cuts this year, but that its new tech strategy will give customers a more personalized experience.

The neobank launched the Ultra card, which offers travel, lifestyle, and investment perks. But stiff competition will pose a challenge.

It wants to lean on AI to attract users, while new environmental-focused features should strengthen its brand with younger shoppers.