The news: We recently covered JPMorgan’s decision to charge fintechs for access to customer data. Fintechs aren’t taking this lightly and don’t appear to be accepting of their fate. Our take: The current situation sets the stage for a battle of the lobbies. With the CFPB unlikely to reinstate stronger open banking regulations for now, fintechs may pivot to launching public education campaigns about how they believe this affects banking customers. This could be a strategic move to rally consumer support and advocate for their perspective on data access and financial choice in the interim. Meanwhile, more banks are likely to follow in JPMorgan’s footsteps—and PNC has already announced it’s considering a similar move, per Bank Automation News.
The news: Lloyds has launched an internal genAI -powered knowledge hub, Athena, to help customer-facing employees sift through banking and customer information faster—empowering more personalized and helpful experiences, per PYMNTS. Our take: We’ve recommended that banks focus on implementing genAI-powered solutions that free up their employees’ time so they can manage the human-centric, complex tasks for which customers turn to them. Athena does this and also has the potential to supercharge the human-centricity in customer service by empowering employees with more relevant information. The customer experience is one of the biggest drivers of customer attrition, and Athena represents a strategic step for Lloyds to enhance efficiency while preserving, and potentially elevating, the personalized and empathetic service that fosters customer loyalty and reduces churn.
The news: Consumers in Canada under 40 switched financial institutions at twice the rate of older consumers over the past four years, per a J.D. Power survey. Meanwhile, the number who use digital-only banks jumped from 11% to 21% between 2022 and 2025, according to a study by Oliver Wyman LLC. Our take: We have covered how more than half of consumers in Canada would leave their current bank over poor experiences. All of these findings together show that no bank is safe in assuming customers will stay with them if they aren’t getting the best experience, the lowest fees, the best rates, etc. To stem this outflow and retain younger generations, Canada's Big Six banks must invest in competitive, digitally forward offerings that eliminate punitive fees, provide better rates, and deliver personalized financial guidance beyond traditional services.
The news: Most big banks reported better-than-expected profits for Q2 2025, per Reuters. Our take: These strong Q2 earnings show that big banks are capitalizing on opportunities—but they’re not letting their guard down. We’ll see that continue as banks tap new revenue streams given a relaxation of financial regulations, like JPMorgan charging fintechs for customer data. With risks like more tariffs, deficits, and geopolitical tensions looming, banks will likely stay disciplined on costs and risk exposure. To stay ahead, banks should double down on tech-driven efficiency and monetization strategies that can scale regardless of market headwinds.
The news: We’ve covered the importance of life-stage banking, which demonstrates an understanding of customers’ most pressing needs and helps banks move past product-centricity. With its family-focused products, SoFi demonstrates what this strategy can look like in practice. Our take: SoFi is far from the only bank to have developed products aimed at solving target customers’ financial challenges. But its holistic approach to financial health could help it stand out when young parents are looking for the right fit for their families, especially considering its savings rate—which is well above many of its traditional competitors’. Customers' deposits are largely determined by banks’ rates, and are much more volatile than many banks assumed. Learn more by reading our article, “Customer deposits are more volatile than banks assumed: What banks can do to keep them.”
The news: Though it already offers software-as-a-service in the US, UK digital bank Starling has its sights set on a US expansion, per PYMNTS. Our take: Starling’s multi-pronged growth strategy is in line with its biggest digital competitors. We’ve recently covered multiple neobanks and fintechs pursuing or considering IPOs in the US, along with fintechs acquiring banks for licenses. But this isn't just about neobanks competing with other neobanks; it represents a direct strategic pivot by digital-native players to leverage their technology to rapidly modernize and capture customers from the traditional banking market. Such moves will inevitably intensify competitive pressure on US mid-tier and community banks, forcing them to seek fintech partnerships to avoid becoming acquisition targets themselves.
The news: Virtually all community bank leaders (99%) see embedded finance as important for their institutions' long-term survival, with 60% considering it extremely important, per a recent study by Treasury Prime. Our take: Embedded finance is a popular and effective avenue for community banking growth—if pursued with careful consideration and a priority on compliance. And there's an opportunity to maximize marketing opportunities when entering such partnerships.
The strategy: We’ve covered how smaller financial institutions (FIs) sometimes lose sight of differentiators in marketing campaigns when they focus on being “just as good” as bigger competitors. And The Financial Brand recently highlighted a similar trend of community banks straying from focusing on their community-centric strengths in marketing campaigns. So, what? It is important for smaller FIs to prioritize and improve their digital experiences. But for the time-being, they likely won’t beat bigger FIs and fintechs at their digital game. Instead, according to The Financial Brand, the true strength of community banking is its people. FIs should involve their staff in the customer journey, prioritizing quick human follow-up on leads over marginally improving online forms. This people-first approach fosters deeper relationships. In practice, it involves building experiences—both digital and in-person—that keep customers connected to team members who know them personally.
The news: Zelle significantly increased its network in late 2024 and early 2025, adding 178 financial institutions (FIs) in six months compared to just 69 the prior year, per American Banker. Our take: Zelle’s expansion goals are clear, but the fintech could hit a ceiling with smaller FIs if it doesn’t mitigate the concerns raised by Family First Credit Union. Ultimately, Zelle's long-term success hinges on balancing its drive for network ubiquity with robust protections and equitable partnerships for all participating FIs.
The news: The stability of bank deposits (i.e., how likely they are to stay put) significantly changes over time, based largely on interest rates. Our take: This will force banks to adopt a more dynamic and strategic approach to marketing. It shifts deposit acquisition and retention from a passive activity to an energetic, competitive arena where compelling rates are a primary attraction, and trust, service, and holistic value are essential reinforcements. Banks should aggressively market competitive rates on high-yield savings accounts, money market accounts, and CDs. This is about clearly communicating the tangible benefit to the customer (e.g., "Earn more on your savings," "Watch your money grow faster").
The news: A study commissioned by UK Bank TSB found that 55% of people who acted on financial advice found on social media lost money. This highlights the substantial risk associated with such advice and a real opportunity for banks to build brand trust online. Our take: Financial institutions (FIs) have a role to play in dispelling financial misinformation on social media. In addition, they have a chance to build trust with young social media users, especially when responding to viral trends with facts and informing consumers whether they should take the steps recommended in viral videos. Responding to viral trends in a meaningful way can boost brand awareness and cause social media users to turn to an FI first, before their favorite influencers.
The news: A recent Equifax report indicates that consumers are struggling with their household financial health and ability to pay mortgages. This will have a negative impact on the home lending market for the foreseeable future. Our take: They’ll need to proactively shift their risk management and lending strategies in anticipation of increased stress on their mortgage portfolios. Meticulously monitoring delinquency rates, enhancing early intervention programs for struggling homeowners, and potentially adjusting underwriting criteria can help mitigate future risks. Banks can also diversify revenue streams beyond traditional mortgage origination to offset potential profitability declines.
The news: When asked where they’re seeing the most return on their AI investments, 68% of Canadian banks cited a back-office implementation, while just 32% cited a customer-facing capability, per GFT’s 2025 Banking Disruption Index Report. Our take: Prevention is an obvious area for AI investment, given the rising costs of cybersecurity and fraud incidents. But it’s a good sign that banks are also investing in enhanced customer-facing capabilities that could help them attract and retain customers. They should prioritize these investments going forward, particularly with agentic AI on the rise. Customer-experience improvements are essential even if their value isn’t immediately quantifiable: Over half of Canadian banking customers say they would leave their bank due to a poor customer experience.
The news: Over 78% of internet users globally use at least one fintech service monthly, with user penetration expected to surpass 80% by the end of the year, per Coinlaw data. Our take: Traditional financial institutions (FIs) must act now to stay competitive against fintechs’ continued popularity, particularly with younger generations. We’re already seeing fintech checking account openings outpacing those at traditional FIs. The threat will rise further as digital-only competitors start looking increasingly like banks in the products and services they offer and licenses they acquire. Customer-centric journeys are the key to traditional FIs staying relevant.
The news: Seventy-one percent of US parents with children ages 1 to 17 give them an allowance, averaging $37 per week, per a recent Wells Fargo study. But not all are confident that they’re able to teach their children about banking or savings. Banks have a clear opportunity to support parents in teaching their children about money—and by doing so, they’re strengthening their ties with their next generation of customers. They should develop engaging, age-appropriate digital tools and educational content that simplify complex concepts and encourage responsible money management. Additionally, banks can offer resources and workshops for parents to equip them with the confidence and knowledge to guide their children's financial journeys.
In today’s episode, we talk about how AI has changed finserv’s approach to advertising and which areas of bank marketing will be affected the most. Join the discussion with host and Head of Business Development Rob Rubin, Analysts Lauren Ashcraft and Jacob Bourne.
The news: In February, we covered Bankrate’s 2025 Emergency Savings Report. It has since updated its survey results, which highlight Gen Z’s lack of savings. Gen Zers as a whole are living in the moment and setting their financial goals and woes aside. Our take: To attract these young consumers, banks should develop tailored, accessible, user-friendly savings products and educational resources that resonate with them. Such resources should encourage small, automatic, and consistent savings while acknowledging the generation’s desire for flexibility. Offering gamified savings challenges or linking savings directly to short-term, aspirational goals could also motivate this generation to build a financial safety net.
The news: TikTok is reportedly exploring a US-only version of its app amid ongoing discussions of a US ban and selloff, per The Information. Known internally as “M2,” the app will reportedly launch in September and require users to download a new version to use TikTok in the US—though users will have several months to make the switch. Our take: We will continue to monitor closely for further developments, particularly the specifics of user data and algorithm migration, which will directly dictate the app's future efficacy for bank marketing. For now, FIs should maintain their Gen Z outreach strategies on TikTok with a high degree of adaptability.
The news: The newly passed Trump federal budget slashes healthcare spending by more than $1 trillion over the next 10 years. The takeaway: The cascading effect of federal spending cuts to Medicaid and ACA is poised to reshape US healthcare with more uninsured patients, lower payments and higher costs for physicians and healthcare systems, rural hospital closings, and increased costs for insurers. We expect advanced cost-cutting measures and lobbying for concessions as the industry braces for the initial effects next year.
The news: Stablecoin issuer Circle has applied for a US trust bank license, less than a month after its IPO launch. It had planned to make this move before the launch. Our take: We’ve recently covered multiple fintechs launching IPOs, and moving toward traditional banking—including acquiring licenses. Its decision which aligns with both of these trends signals how stablecoins become more mainstream in the banking world. Plus, Circle’s status as a national trust bank could enhance trust among customers who are still on the fence about investing.