Canadian banks have heavily invested in digital development, yet their mobile apps remain uniform and lack standout features, according to J.D. Power. While mobile apps perform reliably, satisfaction gains are seen mainly in credit card and website platforms. AI integrations like virtual assistants have failed to personalize experiences. Key missing features include clear transaction data, stored debit cards, and Gen Z’s most demanded functions like electronic direct deposits and subscription controls. To differentiate, banks must enhance mobile app experiences by adding unique, customer-desired features and improving personalization and security.
Citibank is undertaking a major brand refresh through a bold new marketing strategy aimed at boosting relevance and customer engagement. Chief Marketing and Content Officer Alex Craddock outlined a comprehensive overhaul, including hiring specialized marketing talent, unifying wealth management services, and building a new brand platform targeting globally minded “change-makers.” The bank is shifting toward a data-driven, personalized approach using genAI and enhanced cross-channel content. Rather than incremental changes, Citi is reimagining its entire strategy to deliver more impactful, client-focused messaging—signaling a major pivot to a modern, cohesive, and insight-led marketing future aligned with its global presence.
The news: The NBA held steady at 4,668 brand sponsors between 2023 and 2024, but total sponsorship revenues rose 8% to $1.62 billion, thanks to jersey patch deals, venue launches like the Intuit Dome, and record-breaking player endorsements. The Golden State Warriors alone brought in over $200 million, and rookie Jared McCain set a league record with 30 personal brand deals. Our take: The NBA is deepening its value to advertisers, not just expanding reach. With media rights deals and Amazon integration elevating its commercial footprint, the league is fast becoming one of the most lucrative platforms for modern marketers.
Credit unions often market themselves as equal to banks, but they may be undervaluing their unique strengths. Instead of aiming to match competitors, campaigns should spotlight key differentiators like a deep-rooted commitment to diversity, equity, and inclusion (DEI), member ownership and control, and using profits to lower fees and rates. These qualities can build trust and attract younger, value-driven consumers. A strong example is one credit union’s storytelling strategy, which focuses on real member experiences and community impact. By highlighting authentic, mission-driven narratives, credit unions can better showcase their distinct role and value in the financial landscape.
Brokered deposits at US banks decreased for the fifth consecutive quarter in Q1 2025. This means that banks are reducing their dependence on this generally more expensive funding source in favor of lower-cost options. And targeted marketing efforts helped them achieve this. Banks employ a variety of strategies to attract and retain customers of their lower-cost deposit products such as seamless account opening, free checking accounts, early access to paychecks, and competitive rates.
This follows a longer-term strategy of focusing its operations.
A new ranking examines the digital gaps financial institutions must fill.
But fintechs are leading the way, using superior bill-pay offerings as differentiators.
We examine which improvements could help banks boost loyalty.