The solution gives consumers greater visibility into their transaction data, improving the customer experience and saving banks money on customer service costs
Banks should plan to adjust their products to meet changing customer needs and sentiment, while considering changing financial regulation.
Auto insurance rates draw a candidate’s attention: The insurance industry ran a fact-check after former President Donald Trump promised to cut auto insurance premiums in half if elected.
At banks, insurance is back on the table: So-called “bancassurance” is becoming a thing again as neobanks bundle up and embed services for their customers’ convenience.
AI-related litigation is likely to be ‘when,’ not ‘if’: Insurers’ risk mitigation efforts should reflect work by industry groups and regulators aiming to get ahead of problems.
What the Fed’s rate cut means for insurers: They’ll be thankful if rate cuts stimulate spending and tame inflation. But they’ll also be watching the long-term sustainability of returns in a lower interest rate environment.
Generative AI (genAI) is making it easier than ever to create individualized banking experiences at scale. As banks and credit unions plan their personalization strategies, they need to understand the customer-facing areas where genAI can deliver the most value.
The rollout extends Klarna’s in-store push and bolsters Alipay’s global expansion efforts
The fintech’s push is part of a larger trend of US payment firms looking to capitalize on the massive growth opportunity in China
The open-banking-powered card offering brings together the benefits of A2A payments with the ease of card payments. Innovations like this could spur A2A payments usage globally
A panel revealed they’re worried that AI is threatening any human connection with their banks.
This could not only impact its market share in the debit card industry and cut into its margins—it may also hurt Visa’s brand in the court of public opinion
There’s a mismatch between the operational benefits banks hope to gain from genAI and how they’re allocating their genAI spend.
To serve customers with more “complex financial needs,” Bank of America will build 165 new financial centers in key US regions.
The upgrade can bring in more value-added services revenues for the network and spur greater real-time payments adoption
EWA gives consumers more financial flexibility, especially for gig workers and lower earners