Financial Services

Over half (57%) of US banking executives are using generative AI to help employees be more productive, according to an October 2023 Google Cloud survey conducted by The Harris Poll.

Almost one in three customers is considering leaving their bank in the next 12 months if they find better financial incentives elsewhere.

The rollout will help Zilch attract more volume as it angles to become consumers' top payment choice for all purchases

The service can ease consumers' financial concerns and help them avoid alternatives like payday loans

The tie-up can help Adyen attract and retain more merchants as demand grows for B2B installment loan offerings

But to keep it up to date and effective, financial institutions must follow some best practices.

The company is unable to keep up its pandemic-era growth as POS verticalization ramps up competition

Mounting KYC complaints may damage Block’s reputation—to say nothing of potential legal and financial troubles

If approved by regulators—and that’s a big “if”—this merger could change what large lenders consider possible

On this podcast episode, we explore the deployment of AI in payments in 2024. First, we discuss the most impactful use cases for AI in payments, such as fraud detection and prevention, false declines and purchase conversion, B2B payments, enhanced customer service, and digital wallets. In our "For Argument’s Sake" segment, we rank these use cases in order of impact and debate our decisions. Join the conversation with host Rob Rubin, our analyst David Morris, and Angela Murphy, PhD, client partner at Persistent Systems.