Mass affluent consumers are a large demographic for banks to capture and monetize.
US consumers ‘double lives’ reflect ongoing struggles with money management: The financial anxieties explored in an innovative 2018 report sound awfully familiar—and still present a big untapped opportunity for banks.
But seriously … Flat Earth Credit Union would win our business: As a marketing channel credit union’s website is even more foundational than physical branches. This fictional satire checks all of the boxes.
NPS keeps losing traction as the primary metric for customer experience: Even its originator, Bain, seems to be wondering whether the Net Promoter Score has outlived its usefulness.
Affirm Card once again propelled the fintech’s growth. Affirm predicts rate cuts will give it an added boost
The one-click checkout experience is setting itself up for growth thanks to big-name partnerships like this one
California lemon law overhaul seeks to slow flood of lawsuits: Specialist law firms helped drive a 52% year over year increase in litigation over defective vehicles.
A green life insurance policy isn’t so farfetched: Carbon footprinting scores and policies with underlying green investments may be in the vanguard of product development.
The fraud prevention company could bolster Visa’s push into value-added services
Improvements in profitability sets up the company for a strong public offering, which is expected next year
McKinsey partners call out the difference between being solely tech-led—instead of being business-led, with the technology function as an enabler.
Two factors are converging to drive improvements in PFM tool functions and make them a bigger factor in customer satisfaction and retention.
Get the correct answers to our Big Question quiz in the Banking & Paymentsvnewsletter from Insider Intelligence.
Brokered deposits are the next regulatory battlefield: The FDIC worries about “hot money” that might be yanked from banks at the slightest sign of trouble. Banks are asking for the data backing its proposed changes.
This can help the fintech capture more UPI volume while boosting credit use in India
The update should help consumers feel safer using the P2P app, which may help boost Apple Cash adoption
BNPL providers have been flocking to travel to maintain payments momentum as the BNPL industry’s growth slows
Integrating the tech into crypto apps could make it easier to make payments, but winning consumers will still be a challenge