Virtual banking assistants like Bank of America’s Erica are taking design cues from ChatGPT and Google Gemini as banks look into adding conversational AI.
A Consumer Reports review of 10 banking apps found that many fall short on fraud protection. To foster trust, more in-app preventative and educational services are needed.
Misleading high-engagement content on “TaxTok” is worrying financial professionals and confusing their clients. Here’s how banks can help.
An aversion to risk and debt has narrowed down their choice of banking products and led them to adopt unconventional money-management tactics.
Just 39.6% of US Gen Z mobile banking users feel comfortable saving for the long term given their financial situation, per our September 2023 survey.
Over the past year, the behavior of customers, regulators, and banks has changed as they adjust to new risks in an evolving landscape.
It helps consumers save money and gives merchants a channel for in-app marketing—all while improving issuers’ mobile banking experience.
Reuters joins the list of publications with AI licensing deals: CEO Steve Hasker said the company has $8 billion set aside for AI spending and multiple content licensing deals.
Following “voluminous” feedback from banks, regulators will reconsider their controversial proposal.
Xoom will offer customers fee-free remittances via PayPal USD to attract new stablecoin users
The bank’s offering faced competition from its own card-linked installment plans as well as from BNPL fintechs with expansive ecosystems
Retailers need to take note—not having a customer’s preferred payment method can increase cart abandonment