Financial Services

By making information about financial products easily accessible, social media has helped to accelerate sales—but insurers shouldn’t forget the human component.

It will bundle the app’s most popular features into Google Wallet but cut less-used functions like its P2P payments

Klarna is leaning on AI across more of its business to slash costs and keep up profitability

Although regulators believe big banks will stay safe, they expect some other lenders will shut down.

Over half (57%) of US banking executives are using generative AI to help employees be more productive, according to an October 2023 Google Cloud survey conducted by The Harris Poll.

Almost one in three customers is considering leaving their bank in the next 12 months if they find better financial incentives elsewhere.