On the podcast we discuss what to expect as banks deploy more AI in 2024. We chat about several use cases for AI, like customer service and chatbots, personalized banking services, fraud detection and prevention, credit scoring and risk assessment, as well as personalized marketing. In “Place Your Bets,” we distribute 10 points to four predictions in order to rank the relative likeliness that each one will come true. We rank the following to see which is most likely to happen in 2024: news stories about overzealous chatbots stops banks from rolling them out, regulators squash attempts to use AI for investment advice, the deployment of AI enables banks to initiate massive layoffs, and small banks and credit unions are able to win more customers because of their deployment of AI for customer service. Listen to the conversation with host Rob Rubin and our analysts Jacob Bourne and Gadjo Sevilla.
Traditional financial institutions need new strategies to hold their ground against big tech and fintech competitors.
The digital wallet has yet to gain significant traction in the online checkout space, but partnerships like this one with Nuvei push it in the right direction
We may see the companies increase their reliance on AI in response to their workforce reductions
The annual charges increased across all six cards, but Amex is hoping the enhanced rewards will offset the added consumer costs
It’s continuing to expand these services, including by investing in AI-powered fraud solutions, to further spur growth
The company is investing in AI and rewards partnerships to bring in more active customers to its mobile wallet
Elective cosmetic procedure are expensive and not covered by insurance, creating demand for financing solutions like Synchrony’s CareCredit
Travis Credit Union attributes its significant growth over the past five years to its comprehensive digital strategy.
They want more nontraditional rewards, greater personalization, and less friction in the rewards process
The addition of BNPL at checkout can help improve credit access in a market where 70% of adults don’t have a credit card
The company used its proprietary stablecoin as the main funding instrument, highlighting the asset’s transfer benefits
GenAI will generate more financial value for banks than any other technology introduced in the last decade. Per a September 2023 McKinsey & Company research, it could hit $200 billion to $340 billion annually through greater productivity.