Black consumers prioritize brands that prioritize them: A new study highlights companies that resonate with a demographic group with growing purchasing power.
Amazon cuts ties with European distributors in latest cost-cutting measure: The move will reduce the retailer’s expenses while pushing more vendors to its third-party marketplace, but could worsen product selection and customer experience.
Shopify delivered a stronger-than-expected Q4: But the company’s efforts to turn around its lackluster 2022 remain a work in progress due to the tough economic environment.
TikTok pushes to streamline social commerce: The company is quietly testing an in-app checkout feature with brands such as Pacsun, Revolve, and KimChi Chic.
Aldi’s UK hiring spree signals inflation’speak: The grocer plans to add 6,000 employees in the market throughout 2023.
CPG companies need to find a new playbook: Nestlé is the latest to report falling sales volumes due to price increases as shoppers look for cheaper options.
It released draft legislation to provide more safeguards for UK consumers, many of whom are under financial strain.
Online purchases will account for a growing share of total US retail returns.
Inflation hasn’t made a dent in travel demand: Airbnb, Marriott, and United all reported strong Q4 earnings despite higher prices for airfare and lodging.
eBay acquires 3PM Shield to guard against fakes and protect consumer trust: The ecommerce marketplace’s purchase comes as lawmakers, retailers, and brands take a harsher stance on counterfeits and retail theft.
Temu puts its US ambitions on display with Super Bowl ad: But the company’s customer service struggles could sink its chances of competing with Amazon and Shein.
Investor pressure and slowing growth most likely led FIS to spin off Worldpay, which it bought four years ago during a payments M&A frenzy.
On today's episode, in our "Retail Me This, Retail Me That" segment, we discuss why people don't take advantage of loyalty, how to keep consumers engaged in membership programs, and how to make sure customers have a seamless experience with all the right loyalty touchpoints. Then for "Pop-Up Rankings," we rank the top four under-the-radar loyalty programs and consider the one thing that makes them great. Join our analyst Sara Lebow as she hosts analysts Sky Canaves and Suzy Davidkhanian.
It’s getting harder to make money selling on Amazon: The retail giant is pocketing over 50% of marketplace sellers’ revenues, up from 40% five years ago.
Higher prices helped Coca-Cola beat expectations in Q4: Although its sales volumes fell, the company plans to continue hiking prices this year. (This story was written with the assistance of GPT-3).