US small businesses’ satisfaction fell annually for the second year in a row. Businesses said they feel neglected by their insurers, highlighting the need for more proactive and tailored communication.
On today's episode, we discuss how the pandemic changed the car buying customer journey and what BMW's digital experience is trying to achieve. We then talk about why online-only brands might need to do more to earn customers' trust, whether people want more—or less—human interaction when shopping, and what eBay's latest move says about the future of the retailer. Tune in to the discussion with general manager at Autogermana Andrés Fuse, eMarketer senior analyst Matteo Ceurvels, and analyst at Insider Intelligence Blake Droesch.
Now that it has received a limited license, the upstart plans a region-first approach with dedicated local staff—positioning itself to take over from established players that have cut back their footprints.
Walmart unveils details of its new DSP: The demand-side platform, built in partnership with The Trade Desk, is set to debut in October.
Warby Parker’s IPO filing suggests hurdles to profitability: The eyewear brand outlined its rising sales and deepening losses in the new disclosure.
Till introduced four new features that help tenants pay their rent with more ease and rewards them for on-time payments so landlords can get paid faster with fewer missed payments—making Till’s platform more useful.
TikTok’s Shopping tab marks a big but necessary shift: The feature will let select Shopify merchants add product catalogs to their profiles, likely the first of many interface changes to facilitate ecommerce on the TikTok.
Americans in happy—but open—relationship with their banks: A survey found that most Americans feel their banks offer enough for their routine needs. But many say they also use outside financial and budgeting apps. Banks could prevent clients from straying by adding more app features.
Mobile usage at RBC is rising faster than its user base: The Canadian banking giant reported that mobile sessions in its fiscal Q3 grew by 26%, much faster than the 10% increase in active users. Engagement is fast overtaking customer acquisition as banks’ next big metric.
The smartphone giant acquired AV startup Deepmotion for $77.4 million. Xiaomi could use its consumer electronic experience to create compelling entertainment-focused vehicles, but it will have to overcome manufacturing challenges and potential regulatory scrutiny.
Electronics companies are preempting the smart hospital wave: LG and telehealth company ezOntheCall launched a cloud-based telehealth platform—just one of many electronics companies carving into the hospital ecosystem as hospitals press the gas on their digital transformation strategies.