The ECB plans to converge on a methodology for collecting climate-related data from banks. Other countries are keen to do the same.
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Walmart protects its bottom line with fuel and transportation surcharges: After a poor Q1, the retailer aims to boost its margins by passing costs onto suppliers.
Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.
Pinterest unveils its social commerce ambitions: Its shift from a discovery engine to major commerce player under new CEO Bill Ready has begun.
Insider Intelligence spoke with Katie Spies, founder and CEO at raw dog food brand Maev, about shifting consumer demographics and her mission to create a pet brand for the millennial consumer.
More than half of consumers in the UK would switch their bank if it was caught laundering cash, new research shows.
Grocery, superstore, and dollar store traffic declined in June: Economic headwinds such as rising inflation drove consumers to adjust their shopping habits.
Amazon looks to succeed where TikTok and others have failed: The retail giant is increasing investment in Amazon Live as it aims to grow livestreaming commerce.
US retail ecommerce sales will top $1 trillion this year, up 9.4% from $960.44 billion last year. Come 2026, more than $1 in $5 spent on retail will come from ecommerce channels.
Ulta showcases newer brands in a pop-up within The Allure Store: The retailer is broadening its reach to adapt to the changing ways consumers buy beauty products.