Consumers were most comfortable when they felt their financial institution would protect their assets. Incumbents could have an outsized influence over consumers’ adoption of open banking.

Banks need to tailor digital outreach according to people’s tech styles: A survey finds that consumers have a range of attitudes toward digital banking, with preferences varying. Executives’ strategies are already moving toward greater personalization.

Advertisers in the Middle East and North Africa spend more on social than on any other digital ad format. In 2020, $1.73 billion went to social advertising, more than double what the next biggest format, video, brought in.

espite the telehealth boom, consumers still prefer in-person care, per recent data—we unpack how hybrid care models could help telehealth stakeholders sustain, and even capture more telehealth users.

Riot Games’ launch of its animated series “Arcane” shows the importance of meeting fans where they are: The developer’s Netflix-exclusive show will be promoted across all of its video games and will premiere live on Twitch.

Microsoft’s metaverse tie-in for its Teams platform shows Big Tech is still looking to define what a “metaverse” means: There’s no solid consensus on what the metaverse is best suited for, and it’ll be a while before the vision is fully realized.