The ECB plans to converge on a methodology for collecting climate-related data from banks. Other countries are keen to do the same.
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.
More than half of consumers in the UK would switch their bank if it was caught laundering cash, new research shows.
The finserv curtailed the protections, seeking greater flexibility. Is the CFPB stifling innovation instead of promoting it?
Shuttering Novi, the crypto wallet that was live for less than a year, could free up resources for a new digital wallet.
Here’s a roundup of the outcomes from recent regulatory efforts within the US and Europe.