Walgreens blames tech issues for failed in-store retail media partnership with Cooler Screens: The retailer claims that the digital screens regularly failed to work and did not generate adequate revenues.
On today's podcast episode, we discuss what Amazon's next big hit is, whether X (formerly Twitter) might become a subscription-only platform, whether SEO is already dead, if most retailers will stop offering free shipping, the shortest commercial flight you can take today, and more. Tune in to the discussion with our director of reports editing Rahul Chadha and analysts Ross Benes and Blake Droesch.
Diverging from conventional industry strategies, Honda is addressing customers’ charging needs ahead of launching its electric SUVs in 2024.
It’s getting more expensive to deliver a good customer experience: New York City delivery drivers, California fast food workers, and store associates everywhere are getting raises.
Advanced regulation in the country is propelling open banking use in the market
Nordstrom and Kohl’s are the latest retailers expected to post credit card losses, which could drastically cut into their revenues
The market is a large volume opportunity for Square as contactless cards push a payments transformation in the country
Experiential retail may not work for every merchant: Showfields, which features a rotating array of brands, has closed its Miami and New York City stores in recent months.
Most shoppers plan to reduce holiday spending this year: Cost concerns are driving consumers to start their holiday shopping early and look for deals.
Is it time to stick a fork in the meal kit business? Marc Lore’s Wonder Group plans to buy Blue Apron for a tiny fraction of the company’s IPO valuation.
On today's special podcast episode, we continue our monthly show where we discuss the biggest trends of the moment and the newest research, sprinkle in some analysis, and bundle it up into a quiz. Every month, three of our analysts representing their respective coverage area teams compete against each other. (We also encourage you to play along at home.) We keep a running score and will crown a winning team at the end of the year. Today, we cover retail media network investment and experimentation, the generative AI (genAI) bubble, and Google's dominance. Tune in to the discussion with this month's contestants: our vice president of content Suzy Davidkhanian, analyst Evelyn Mitchell-Wolf, and vice president of Briefings Stephanie Taglianetti.
Peloton and lululemon join forces: The deal will bring Peloton content to lululemon’s fitness app and make lululemon Peloton’s athletic apparel partner.
Delta walks back its frequent flyer program changes: The airline endured swift backlash after it made it harder for customers to earn elite status and access airport lounges.
TikTok's Indonesian growth faces hurdles with new regulations: Traditional ecommerce platforms like Shopee might benefit from reduced competition and stricter social commerce rules.
Q2 US consumer spending rose at its slowest rate in a year: Despite a slew of potential speed bumps ahead, there’s reason to expect an above-average Q4.
Cost and sustainability concerns are driving more consumers to recommerce: Eighty-five percent of US shoppers buy or sell secondhand regularly.
On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss what’s important in a good omnichannel experience, where in-store retail media is headed, and how stores can tailor experiential and experimental tech to build a more robust customer profile. Then, for "Pop-Up Rankings," we rank two retailers that are doing store digitization well and two that could possibly use a bit of work. Join our analyst Sara Lebow as she hosts analysts Arielle Feger and Zak Stambor.
Mall traffic fell in August despite back-to-school shopping: But dwell times rose as more shopping centers lean into experiential offerings.
As brands look for innovative ways to keep customers engaged with their loyalty programs, they are shifting their focus from just offering incentives and rewards to generating real relationships with customers based on what they actually want and need, said a speaker during a recent Tech Talk Webinar. Here are three ways that brands can put the customers at the heart of their loyalty program in order to create long-lasting connections.
FCA gives overseas firms final warning about new crypto promotion rules: And it’s getting annoyed that a lot of them are ignoring it, perhaps due to skepticism about enforcement.