As customer loyalty grows more elusive, retailers beef up member rewards: Walmart, Starbucks, and Sweetgreen are just some of the companies looking to sweeten the deal to keep customers coming back.
Reddit explores the NFT waters: The platform is introducing collectible, customizable avatars.
Consumers want personalization, but not at the cost of privacy: That leaves brands navigating sweeping changes to digital ads in a tough position.
We look at how partnering with MercadoLibre can help it tap digital remittance trends.
Netflix may have to leave binge releases behind: The release model could affect crucial metrics like subscriber churn and viewing time.
Prime Day isn’t impervious to economic slowdown, but it’ll do just fine: We still expect the event to generate more than $12.5 in revenues this year—and boost spending on other sites too.
YouTube gains views on connected TVs: Our look at quarterly digital video trends also shows midterm elections are boosting local TV ad spending.
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Walmart protects its bottom line with fuel and transportation surcharges: After a poor Q1, the retailer aims to boost its margins by passing costs onto suppliers.
Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.
Pinterest unveils its social commerce ambitions: Its shift from a discovery engine to major commerce player under new CEO Bill Ready has begun.
Insider Intelligence spoke with Katie Spies, founder and CEO at raw dog food brand Maev, about shifting consumer demographics and her mission to create a pet brand for the millennial consumer.
Grocery, superstore, and dollar store traffic declined in June: Economic headwinds such as rising inflation drove consumers to adjust their shopping habits.