Retail & Ecommerce

Experiential marketing makes a return, but COVID still looms large: Food brands’ plans for in-person activations could be soured by a new omicron surge.

Walmart eyes a significant opportunity with its online marketplace: The retail giant is offering sellers discounted commission rates to entice them to sell on its platform.

Westfield Malls’ owner looks to offload its US mall portfolio: The planned pivot is a sign executives believe that the evolving retail landscape means even top-performing malls aren’t worth retaining.

Google looks to help retailers understand shoppers’ intent: The tech giant launches a tool to allow retailers to add Google’s search technology and recommendations to their digital properties.

Hypebeast keeps the SPAC trend alive with a deal to go public: The lifestyle and ecommerce company will use the proceeds to grow its omnichannel business.

While the rest of the travel industry rebounds, airport retail struggles: Fewer business travelers and Chinese tourists are forcing airport shops to reinvent themselves.

Fashion waste during festival season is a problem: platform thredUP knows this, and is building a campaign around it—but will the overall resale pie grow?

After years of development, delivery drones are finally taking off: Alphabet, Walgreens, and FedEx are some companies turning to autonomous tech to speed up delivery.

Retailers haven’t given up trying to make voice shopping happen: Amazon Prime users can now receive notifications about upcoming discounts and schedule purchases in advance.

Ikea is one step closer to becoming a circular business: The home goods retailer makes its furniture resale service permanent in the US, but restrictions could limit adoption.

Amazon workers vote to unionize as labor activism remains potent: A historic victory in New York could forever change Amazon’s relationship with its workers.

The Payment Systems Regulator is concerned that rising fees are harmful to merchants.

Apple is taking a stand against anti-LGBTQ+ policies: the tech giant is taking a stance popular with its employees—and an increasing number of consumers.

Nearly half of marketers have increased their AI-related CX spending: Customer service and custom content are two of a few priority investment areas for companies.

Watch the on-demand replay of our webinar, TikTok Commerce: Strategies for Success in 2022, as we discuss the growing social commerce opportunity on TikTok.