On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.
Activision-Blizzard acquisition rocked by UK antitrust probe: A prolonged investigation could have wide implications as regulators study whether the deal will lead to higher prices, lower quality, and fewer consumer options.
Lululemon looks to international markets for growth: But fast-fashion retailers like Inditex and American Eagle are pulling out of China amid a difficult retail environment.
Walmart protects its bottom line with fuel and transportation surcharges: After a poor Q1, the retailer aims to boost its margins by passing costs onto suppliers.
Pinterest unveils its social commerce ambitions: Its shift from a discovery engine to major commerce player under new CEO Bill Ready has begun.
Insider Intelligence spoke with Katie Spies, founder and CEO at raw dog food brand Maev, about shifting consumer demographics and her mission to create a pet brand for the millennial consumer.
Grocery, superstore, and dollar store traffic declined in June: Economic headwinds such as rising inflation drove consumers to adjust their shopping habits.
Ulta showcases newer brands in a pop-up within The Allure Store: The retailer is broadening its reach to adapt to the changing ways consumers buy beauty products.
Amazon looks to succeed where TikTok and others have failed: The retail giant is increasing investment in Amazon Live as it aims to grow livestreaming commerce.
US retail ecommerce sales will top $1 trillion this year, up 9.4% from $960.44 billion last year. Come 2026, more than $1 in $5 spent on retail will come from ecommerce channels.
In the US, 55.1% of Gen Z digital buyers ages 14 and older will use a buy now, pay later (BNPL) service at least once this year. That figure drops to 48.6% for millennial digital buyers and becomes progressively smaller among older generations.
Younger generations expect quick responses from brands: Gen Zers and millennials prefer text messaging over email with brands to facilitate faster communication.
Shuttering Novi, the crypto wallet that was live for less than a year, could free up resources for a new digital wallet.