The pet industry isn’t worried about inflation: Booming adoption numbers and changing attitudes toward pet ownership are fueling growth, even as shoppers adjust spending in other categories
Learn about some of the most important updates in Big Tech regulation. "In Other News," we discuss how consumers feel about email marketing and some of the leading social impact programs. Tune in to the discussion with our analyst Daniel Konstantinovic and Briefing director Jeremy Goldman.
Alphabet’s Quantum technology spinoff seeks fortunes in business, health, and telecom applications: Sandbox AQ could optimize existing hardware and software, ushering in an era of enterprise quantum computing solutions.
China’s tech metamorphosis begins: Curbing years of unchecked growth, China’s tech regulations spell layoffs in the short term. It remains to be seen if sacrifices will yield an improved industry.
Big data, DevOps, and security are the highest-paying tech specializations: US-based programmers and engineers are earning the most as employers hire tech pros at pre-pandemic levels.
Clashes between retailers and activist investors are heating up: Kohls, Macy’s, and grocer SpartanNash are some of the companies pushing back against investor demands.
Recent Apple outages could be a worrying sign of an overburdened and centralized infrastructure: Apple apps were down and employees were unable to work due to a DNS error.
Global headlines bring Telegram to the spotlight: Messaging app finds followers and critics as awareness of it rises.
YouTube’s new live streaming options will help its social commerce efforts: Already a live video leader, YouTube is adding features that mimic those of its competitors.
On this episode of Brand Anatomy, Briefing director Jeremy Goldman sits down with Ashley Ross, Bank of America’s head of customer experience (CX). Hear how the bank pivoted its service model during the pandemic, leveraged technology and personalization to better serve its customers, improved the ROI of CX—and how customer feedback helped Bank of America build a stronger brand.
NatWest’s BNPL plunge could deepen customer engagement: The UK bank’s offering will roll out this summer with customer safeguards like credit limits.
The city council approved creating a financial entity that will lend to underserved businesses. If this focus holds, competition with existing banks should be limited.
It helps Robinhood compete with banks, other fintechs, and other digital brokers by capitalizing on a shift to debit and younger users’ payment preferences.
Retailers need to take note of consumers’ shifting shopping behaviors: Rising inflation and supply chain shortages have driven consumers to adjust where and how they spend their money.
Amazon will account for 39.5% of all US retail ecommerce sales in 2022, or nearly $2 in $5 spent online. Altogether, the next 14 biggest digital retailers will make up just 31.0%, with the remaining 29.5% of the ecommerce pie going to everybody else.