It’s not solely due to their tech expertise—they provide a better overall customer experience throughout the process.
Adding non-payments uses could make the wallet more convenient, helping Google pull new users and grab spending
But internal and external tensions continue to give the rising super app trouble.
Monzo and Chip claim profitability, but UK conditions make their future outlook uncertain.
Most CU deposits are held by older generations. Here’s how CUs can appeal to a younger crowd.
They prefer smaller banks with good customer service. Regional banks’ lack of communication during a crisis is a lesson in what not to do.
The partnership opens up the provider to a massive merchant network, which can help it add users and grow volume.
While only a small portion of the market today, embedded channels will make up more than 30% of all insurance transactions by 2028, per EY. Insurers who don’t figure out now where they fit into the ecosystem—and how to implement the necessary technology—may lose digital-first customers and younger demographics to competitors who do.
JPMorgan is opening more branches and launching AI-powered tools to woo new customers.
FIs are offering generous savings rates on “new money” deposits—at the risk of angering existing customers.
It will use AI for transaction approval, predictive analytics, and customer experience tools
Bluestone Bank is trying with its Milestone account, but it’s relying on boring conversations to spark engagement.
Expanding Alipay+ should help it recover from steep net profit losses from last year
Digital and mobile gift cards are becoming more popular among younger consumers
Klarna hailed AI’s potential, but it needs to consider how the tech can bring benefits that competitors can’t replicate.
They’re developing unique tools for the specialized industry, but their understanding of ag banking still lags.