There’s a mismatch between the operational benefits banks hope to gain from genAI and how they’re allocating their genAI spend.
As open banking nears, financial institutions should be thinking about its impact on customers who likely bank elsewhere, too.
The upgrade can bring in more value-added services revenues for the network and spur greater real-time payments adoption
EWA gives consumers more financial flexibility, especially for gig workers and lower earners
Young consumers’ habit of regularly checking companies’ and apps’ reviews creates a valuable opportunity to build relationships.
The need for more detailed record-keeping will increase compliance costs.
The issuer will have to innovate its card offerings to contend with the UK’s lower interchange revenues
The retailer is pushing non-card payments to save on swipe fees, a perennial frustration for merchants, but getting consumers to make the switch will be tricky
Proposed caps from both sides of the aisle have failed to gain traction—they could restrict credit access and raise annual fees
This move could spur demand for financial institutions’ consumer lending products like mortgages. Get ready to compete for this business.
Here’s a deeper dive into consumers’ financial outlook ahead of the holidays and what that means for retailers.
The integration is a win for PayPal after Amazon stopped accepting Venmo on its ecommerce site
It would likely face similar adoption struggles to PayPal’s stablecoin, and the timing may lessen its revenue opportunities
There are, however, still many unknowns—like how interest-bearing loans will be treated
Glitchy digital experiences—“digital friction”—send many frustrated customers in search of a new bank. We explore ways to avoid this problem.