The Farage debacle is really about customer relationships: Navigating political risks isn’t easy, but improving communications about account closures ought to be on every bank’s to-do list.
Travel demand boosted both networks’ volume, but the two also face regulatory pressures
It will help the ecommerce giant better compete with Amazon, which offers similar card programs
Activity on X/Twitter suggests a new marketing campaign for Apple Pay is in the works, possibly hinting at an Apple Pay Later rollout or other new features
The ghosts of this year’s three regional bank failures still hover: US regulators are proposing that big banks increase their capital levels to protect against future crises. We’re not sure this will do it.
More states pass consumer protection laws around pet insurance: With only 3% of dogs and cats in the US currently covered, the market opportunity is clear. Uniform regulations will help clear the way for rapid expansion.
Florida lawmakers need to forget the culture wars and address the insurance crisis: Farmers is the fourth insurer to withdraw from Florida due to increased risk exposure in disaster-prone areas. Fraud and litigation challenges aren’t helping.
The solutions should help the networks attract and retain more clients
The Clearinghouse’s RTP Network and Nacha’s Same Day ACH network face steeper competition in Q3 from FedNow
Treasury will reportedly table its BNPL regulations in light of economic headwinds—here’s what that means for Klarna
Auto insurance is the bleakest segment in the US personal lines business: Insurers driven to raise premium rates will likely see increased customer shopping and switching.
On today's episode, we talk about the top three banking trends for the second half of the year that are identified in Insider Intelligence's latest report, Banking Trends to Watch for H2 2023. We discuss in detail banks' renewed focus on customer acquisition, how mergers and acquisitions have returned to the space, and in what ways banks have begun rolling out generative AI tools. Join the discussion with host Rob Rubin and our analysts Eleni Digalaki and David Morris.
Despite rising delinquencies, rates are hovering around pre-pandemic levels
The card network risks damaging consumer and merchant trust
The digital yuan reached $250B in transactions in 18 months, a fraction of broader retail volume despite a tranche of adoption incentives
Major US regional banks recover from March scare: Deposits stabilized, but Q2 profits fell short of estimates as rising interest expenses held down earnings. And everyone’s bracing for losses in commercial real estate.
Consumers ask apps first—but human empathy is irreplaceable: Though their trust in financial apps keeps growing, consumers say that for complex tasks, the human touch remains vital.
Early adopters dip a toe into Twitter rival Threads: Meta has some compliance functionality to address before highly regulated financial services firms adopt its new text-based conversational app.
While consumer spending remains strong, the issuers face an industry-wide trend of rising delinquencies and net charge-off rates