At least 10% of US ecommerce orders were returned each week from last November through mid-January, according to Salesforce. The return rate was as high as 16% in some weeks, a significant increase over the previous holiday season.
Widespread and persistent discounting hurt thredUP’s sales in Q4: But the resale platform thinks the tide will turn in 2023 as retailers trim inventories and shoppers look for deals.
The country's central bank launched a pilot of the digital real, with hopes of giving the public access by the end of 2024.
Buy now, pay later (BNPL) has thrived because it combines the flexibility of credit with short repayment terms, app-based shopping, and a simple user experience.
Overall retail spending will rise 4.5% to $1.328 trillion for the 2023 holiday season.
Walmart is taking a page from Amazon: The retailer looks to diversify its revenue streams by growing its ecommerce, retail media, and services businesses.
Retail media networks (RMNs) are both still in their infancy and intimidatingly complex. Most brands advertising via retail media are using multiple networks, according to the Association of National Advertisers, but data and analytics aren’t standardized across platforms. The result is a major headache for advertisers. Here are some tips for using retail media right.
Temu’s battle with Shein heats up: The ecommerce newcomer hopes to surpass the latter’s GMV this year as part of its quest to eventually take on Amazon.
Kroger is the latest retailer to boost wages amid a tight labor market: The grocer joins Walmart, Home Depot, Lowe’s, and DoorDash in enhancing benefits to attract and retain workers.
Deemphasizing DEI: As the ad industry grapples with a soft economy, layoffs, and fading social justice fervor, diversity and inclusion appear to be lower priorities.
They want banking regulators to look into how banks that offer Zelle protect consumers as fraud concerns grow.
With an increasing number of ways to discover, research, and buy products, the customer journey is becoming less linear and more spread across touchpoints in the physical and digital worlds. We break down these changes and what retailers need to do to stay in touch with their consumers.
Search is already a major component of retail media; social is the next integration. Advertisers still view social media as a discovery medium and retail media as a conversion-driver. But both platforms are “potentially full-funnel,” according to Liz Cole, executive director and US head of social at VMLY&R, speaking at our “Attention!” summit.
Lego’s revenues rose 17% last year: The retailer aims to build on that strong momentum by hiring thousands of workers.