The pet industry isn’t worried about inflation: Booming adoption numbers and changing attitudes toward pet ownership are fueling growth, even as shoppers adjust spending in other categories
The gap between rapid grocery and food delivery platforms is collapsing: Gopuff’s arrangement with BurgerFi is a harbinger of more restaurant partnerships to come.
China’s tech metamorphosis begins: Curbing years of unchecked growth, China’s tech regulations spell layoffs in the short term. It remains to be seen if sacrifices will yield an improved industry.
A number of off-price retailers plan to open new stores: With inflation high and consumer confidence on the decline, shoppers are increasingly focused on value.
Instacart plans to launch a 15-minute delivery service for retailers: The offering, which requires Instacart to open its own network of so-called nano-fulfillment centers, is part of a broader pivot.
L’Oréal’s data-driven marketing enables personalization so consumers can explore their unique beauty. Hear from L’Oréal’s chief digital and marketing officer about how the company is effectively using multichannel marketing to enhance engagement, drive conversion, and create consumer loyalty.
It helps Robinhood compete with banks, other fintechs, and other digital brokers by capitalizing on a shift to debit and younger users’ payment preferences.
On this episode of Brand Anatomy, Briefing director Jeremy Goldman sits down with Ashley Ross, Bank of America’s head of customer experience (CX). Hear how the bank pivoted its service model during the pandemic, leveraged technology and personalization to better serve its customers, improved the ROI of CX—and how customer feedback helped Bank of America build a stronger brand.
Clashes between retailers and activist investors are heating up: Kohls, Macy’s, and grocer SpartanNash are some of the companies pushing back against investor demands.
YouTube’s new live streaming options will help its social commerce efforts: Already a live video leader, YouTube is adding features that mimic those of its competitors.
Retailers need to take note of consumers’ shifting shopping behaviors: Rising inflation and supply chain shortages have driven consumers to adjust where and how they spend their money.
Insider Intelligence spoke with Cathy Lewenberg, COO of online alcoholic beverage delivery platform Drizly.
Amazon will account for 39.5% of all US retail ecommerce sales in 2022, or nearly $2 in $5 spent online. Altogether, the next 14 biggest digital retailers will make up just 31.0%, with the remaining 29.5% of the ecommerce pie going to everybody else.
Capital One already issues the private-label Kohl’s Card and will pilot a co-brand program in early 2023.