Retail & Ecommerce

With customer-obsessed brands betting big on personalization at scale, customer experience leaders face urgent decisions on just where, when, and how to place those bets

Both countries are researching the regulatory nuances for a potential CBDC while China and India push ahead with their own CBDCs.

DoorDash broadens its scope to deliver everything from apparel to car seats: The push aims to diversify the company’s offerings, which could help tighten bonds with its delivery drivers.

Amazon is the top grocery retailer, according to many metrics: An annual ranking from dunnhumby reveals that, for many consumers, digital accessibility is becoming just as important as quality.

Retail media advertising had a banner year in 2021—one that will be hard to top. Although growth is expected to taper this year, there are several reasons why retailers looking to build their own media networks should take notice.

As they return to the roads, skies, and seas, many travelers are also revisiting how to get the most mileage out of their credit cards.

Solutions introduced last year like Apple Family Card and wallet support for more transit systems could help the tech giant increase volume.

Social commerce is expected to reach more than $1 trillion in 2025: Platforms have invested heavily in the space, though consumers are still uncertain about its trustworthiness.

Holiday ecommerce sales jumped to $204.5 billion despite supply chain hang- ups: Retailers dished out deals earlier than ever this year to avoid product shortages.

In H1 2021, Mercado Libre scooped up more than $13 billion in digital sales across Latin America, making it the region’s biggest ecommerce company.

The Consumer Electronics Show (CES) 2022 featured a reimagined world of commerce and marketing: The products displayed in Las Vegas last week revealed new ways for marketers to blend the physical and virtual worlds.

By 2024, we expect US digital ad spend to be about $65 billion higher than what we expected before the pandemic. The biggest drivers behind these larger-than-expected increases are retail media networks and connected TV.