Healthcare price transparency startup Turquoise Health partnered with analytics company Komodo Health to help providers and payers better understand how their peers are pricing contracts and services.
Zulily sees inflation as an opportunity: The ecommerce retailer is using weekly discounts to attract cost-conscious shoppers as back-to-school season begins.
Sling helps restaurants manage employee scheduling, internal communications, and payroll—features Toast can use to build out its platform.
Instacart turns to rewards to compete in tight labor market: The grocery delivery platform added incentives like cash back and priority access to orders to keep workers from straying.
Could influencers help mitigate against slowing Prime Day sales? Amazon is incorporating “creator houses” into its plans for this week’s sale.
We expect back-to-school sales to rise just 0.7%: Inflation is having a big impact on what consumers buy and when they buy it.
Consumers want personalization, but not at the cost of privacy: That leaves brands navigating sweeping changes to digital ads in a tough position.
Netflix may have to leave binge releases behind: The release model could affect crucial metrics like subscriber churn and viewing time.
We look at how partnering with MercadoLibre can help it tap digital remittance trends.
As customer loyalty grows more elusive, retailers beef up member rewards: Walmart, Starbucks, and Sweetgreen are just some of the companies looking to sweeten the deal to keep customers coming back.
YouTube gains views on connected TVs: Our look at quarterly digital video trends also shows midterm elections are boosting local TV ad spending.
Reddit explores the NFT waters: The platform is introducing collectible, customizable avatars.
Prime Day isn’t impervious to economic slowdown, but it’ll do just fine: We still expect the event to generate more than $12.5 in revenues this year—and boost spending on other sites too.
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.