Amazon has a customer satisfaction problem: Shoppers complain of delayed deliveries, poor customer service, and irrelevant search results, dragging its satisfaction rating to a record low.
The firm is piloting a process that lets prospective cardholders apply with only a soft credit check.
Walmart will net $2.22 billion in US digital ad revenues this year, per our forecast.
The Cyber Five will not see much US sales growth from last year. Cyber Monday will be the biggest day of this promotional period with ecommerce sales growing 3.8% year over year to $11.84 billion.
Gopuff’s latest moves signal the company’s cautious approach to growth: The rapid grocery startup is adding scheduled delivery, in-store pickup, and gifting options as it looks for longevity.
Walmart's strong revenues and sales growth owe significantly to ecommerce: We take a look at how a robust grocery business is fueling Walmart's ecommerce division.
New research suggests consumers in Latin America strongly prefer CTV over linear: Freemium and AVOD offerings are powering adoption, with the trend especially noteworthy in Brazil.
H&M opts for curation over quantity for latest store opening: The fast-fashion retailer hopes weekly events and activations with local brands will boost customer engagement and spending at its newest Williamsburg location.
In a year of shrinking margins and pulled-back consumer spending, luxury sales have remained relatively immune to the headwinds plaguing other retailers. Here are five charts that break down why the bubble hasn’t burst yet.
On today's episode, in our "Retail Me This, Retail Me That" segment, we discuss what kind of a holiday season we are expecting, how shopping behaviors are changing, and how retailers and brands can win over consumers. Then for "Pop-Up Rankings," we rank the top four holiday ads you need to watch. Join our analyst Sara Lebow as she hosts analysts Andrew Lipsman and Carina Perkins.
Walmart takes a shot across the bow at Amazon: The retailer’s latest holiday marketing campaign aims to go after Amazon’s dominance of online shopping holidays.
Despite macroeconomic pressures in China, JD.com sees reasons for optimism: The digital retailer’s revenues grew 11.4% in Q3, far outpacing rival Alibaba.
It brought several digital payment solutions—like facial recognition and contactless payments tech—to Qatar. Here are three opportunities in the region.
Linktree’s payment lock feature should enable creators to better monetize their content: With social platforms starved for ad revenue growth, will they try to cut out the middleman?