Analysts warn of a customer “exodus” as regulations change how customers interact with the app
Over half (55%) of adults worldwide say that offering points or reward systems are the top way to keep them coming back, according to a November 2023 survey from Marigold in conjunction with Econsultancy.
Last December, TikTok user Lukas Battle posted a video proclaiming that 2024 is all about loud budgeting, which encourages consumers to open up about how they spend their money and take pride in saying no to unnecessary purchases.
Amazon faces a new antitrust challenge: Mexican antitrust regulator COFECE’s preliminary report claims the retailer (along with Mercado Libre) stifles competition.
UK retailers’ losses from theft doubled last year to £1.8 billion: Violent incidents are also rising, fueling calls for more government action.
CPG companies need a new playbook: Price hikes can no longer paper over volume declines at Kraft Heinz, Hershey, and PepsiCo.
Instacart’s ad growth slowed in Q4: That could create problems for the company as it relies more heavily on ads to offset softening grocery delivery demand.
Shopify’s Q4 revenues rose 24%: But the company projects its Q1 operating costs will eat into its profit—a surprise after it trimmed its expenses about 20% last year.
January’s hotter-than-expected inflation data shows that consumers are still under price pressure: But they’re handling it well, buoyed by higher wages and improving confidence.
Temu’s aggressive Super Bowl ad blitz paid off in engagement: But sales may be harder to come by as the retailer struggles to retain shoppers.
On today's podcast episode, we discuss how Amazon turned its ecommerce business around, how much its new AI shopping assistant moves the needle, and what's really driving its ad business. Tune in to the discussion with our analyst Zak Stambor and vice president of content Paul Verna.
Sometimes, consumers don’t behave how we expect. Despite their digital-native status, Gen Zers still shop in-store, while baby boomers are all about new-kid-on-the-block Temu. And though they’re still mostly children, Gen Alphas are making their mark on the retail landscape.
Ulta Beauty is using in-store vending machines to bring more joy to the shopping experience, and AI enables it to analyze more customer data for personalization. The retailer is also training its store associates to engage younger beauty consumers.
The debit card gave Affirm a boost in active users and strong numbers, but to continue this pace of growth, Affirm may need to get creative
The company got a boost from getting users to adopt its payments software, helping gross payment volume increase 69% YoY
Digital wallets are fast becoming consumers’ preferred way to pay, both in and out of the store.
In just five years, retail media went from a $1 billion segment to a $30 billion segment. With US omnichannel retail media ad spend poised to reach $59.98 billion this year, per our October 2023 forecast, non-retail industries from health and fitness to restaurants and financial institutions are looking to build out their own media networks.
Walgreens’ Nice! brand mango gummies went viral: An influencer’s TikTok video about the candy drove a surge in demand, offering a case study on why private label sales are soaring.
US import volumes rose 8.3% YoY in December: Experts say imports will continue to rise, even as attacks in the Red Sea lead to delays and increased costs.
Department stores are in urgent need of reinvention: Sales slid in Q4 as they struggled to meet consumers’ needs, opening the door for takeover bids.