While these offerings can improve sales and customer satisfaction, merchants must also take into account this added and very costly risk
On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss why folks are shopping more on their mobile devices and the role of mobile in-store. Then, for "Red-Hot Retail," our analysts give us some spicy predictions about the future of mobile shopping. Join our analyst Sara Lebow as she hosts analysts Carina Perkins and Yory Wurmser.
Alibaba is stuck in a rut: China’s largest ecommerce company faces diminishing growth and market share as consumers cut spending.
On the podcast we discuss what to expect as banks deploy more AI in 2024. We chat about several use cases for AI, like customer service and chatbots, personalized banking services, fraud detection and prevention, credit scoring and risk assessment, as well as personalized marketing. In “Place Your Bets,” we distribute 10 points to four predictions in order to rank the relative likeliness that each one will come true. We rank the following to see which is most likely to happen in 2024: news stories about overzealous chatbots stops banks from rolling them out, regulators squash attempts to use AI for investment advice, the deployment of AI enables banks to initiate massive layoffs, and small banks and credit unions are able to win more customers because of their deployment of AI for customer service. Listen to the conversation with host Rob Rubin and our analysts Jacob Bourne and Gadjo Sevilla.
Amazon muscles in on Google and Meta’s ad throne: Retail media and Prime Video propelled the company to a blockbuster 2023—and 2024 looks even brighter.
While some were skeptical of Temu’s staying power, the app’s low prices and social-first marketing strategy seem to be resonating with consumers. Opening its platform to US sellers could bring competition for Temu at a time when consumer perception is flagging.
Retailers flock to Apple’s Vision Pro amid growing interest in virtual experiences: J.Crew, e.l.f. Beauty, and Wayfair are among the companies releasing dedicated shopping apps.
Competition for Class A mall real estate is as stiff as ever: But the overall landscape remains challenged as operators struggle to build an experience that can attract visitors and drive sales.
Gap brings on Zac Posen to reinvigorate its brands: The retailer is relying on the designer’s experience and celebrity to help reinsert the company into the cultural conversation.
Amazon looks to reduce packaging waste: The retailer extended its Ships in Product Packaging program to all third-party sellers across the US and Canada that use Fulfillment by Amazon.
On today's podcast episode, we discuss what artificial general intelligence (AGI) is capable of, why everyone is rushing to create it, and how close we are to reaching it. "In Other News," we talk about 'Ready Player One' becoming a metaverse experience and how we will start controlling our smart homes. Tune in to the discussion with our analysts Jacob Bourne and Gadjo Sevilla.
Clothing is the top category across age and gender. According to the December 2023 Insider Intelligence Ecommerce Survey (conducted by Bizrate Insights), more than half of respondents in each group reported buying clothing online at least once in the past month
Traditional financial institutions need new strategies to hold their ground against big tech and fintech competitors.
The digital wallet has yet to gain significant traction in the online checkout space, but partnerships like this one with Nuvei push it in the right direction
We may see the companies increase their reliance on AI in response to their workforce reductions
The annual charges increased across all six cards, but Amex is hoping the enhanced rewards will offset the added consumer costs
The vast majority (81.5%) of retail media ad spend will go toward on-site formats this year, per our October 2023 forecast. As advertisers seek to target consumers whenever and wherever possible, other formats are emerging, particularly in-store, streaming, and social.
Uncertainty in the Chinese economy will hang over Lunar New Year: Nearly half of Chinese luxury consumers express concerns about the economy, which is leading them to watch their wallets.
Starbucks, Sweetgreen tweak membership programs to boost customer appeal: They’re not alone—54% of retailers plan to enhance their loyalty offerings this year.
Retailers are going big on innovation. AI-powered improvements to the customer journey, ambitious market expansion, and viral partnerships and marketing campaigns have caught our attention, just in time for the first edition of our monthly ‘unofficial’ ranking of most interesting retailers.