The early pandemic sent retail ecommerce returns skyrocketing: Despite softening a bit in 2022, returns pose a major challenge for retailers, as they struggle to create policies that reduce costs and maintain good CX.
On today's episode, we discuss what more job cuts at Amazon could mean for the company, Utah's proposed ban on social media companies serving ads to minors, the Academy Awards' viewership in the age of streaming, Uber's next advertising venture, how to keep a 70-year-old brand (like Clue) alive, how humanoid robots are already here, and more. Tune in to the discussion with our director of reports editing Rahul Chadha, director of forecasting Oscar Orozco, and analyst Max Willens.
Most US adults will click through a digital ad that’s relevant to their interests, according to a CivicScience survey. That’s an improvement from March 2021, when 57% of US adults said they were not likely to click through these ads. As of January 2023, that figure dropped to 44%.
Brands are scrambling to incorporate generative AI into their strategy to stay ahead of the curve. But according to our analysts, AI’s current uses are just the tip of the iceberg. We dig into some recent AI innovations (including Snapchat’s AI chatbot and GPT-4) and predictions for the tech’s evolution.
Chewed out on Capital Hill: TikTok CEO testimony fails to convince lawmakers, leaving platform's future in the US uncertain
Most grocery shoppers are increasingly hunting for a deal: But rather than cutting prices and eating into their already-slim margins, grocers may find better success focusing on ease and convenience.
UK inflation increased unexpectedly in February: Consumers continue to be under strain as food prices reach their highest levels in over 45 years.
Victoria’s Secret, Party City, and Lush Cosmetics are the newest retail partners DoorDash has added to its platform as it expands beyond restaurant delivery to offer customers on-demand delivery for alcohol, grocery, and convenience items.
Pear Therapeutics is exploring a sale: We dive into the company’s financial difficulties and what it means for digital therapeutics players.
Doctors prove that money doesn’t buy happiness: We look at recent reports on US physicians’ compensation—and what their jobs cost them.
Digital health startups to watch: This week, we spotlight home health data-sharing platform Zus Health and virtual care services company OpenLoop on the back of fresh funding.
The social video app’s defense against a potential sale or wider bans is customer backlash from its 150 million US users, or 45% of America’s population.
Microsoft says it’s launching a gaming app store, but only if its acquisition proceeds: Activision Blizzard would give Microsoft a slew of major titles to distribute on mobile devices.
Fubo rebrands with shortened name in hunt for profits: Sports-first platform is out with new ad campaign as it looks to expand its subscriber gains.
The overall adult population will spend an average of 1 hour and 43 minutes (1:43) per day listening to digital audio this year. Among active listeners (monthly users), the figure will leap to 2:20. That’s not much more than last year, however.
Panera Bread becomes the first restaurant chain to adopt Amazon’s contactless payment technology: But cost and privacy concerns could limit the retailer’s ability to scale its checkout solutions.
Friction developing between Microsoft and OpenAI: The tech companies compete for AI customers under a profit-sharing model that could undermine Microsoft’s cloud growth. An acquisition attempt is likely.
Nearly half of companies craft AI policies: OpenAI says the vast majority of workers will be affected by its tech, but enterprise enthusiasm comes with concerns, making the outlook opaque.