50 million data points are great, but only if they’re actionable: That’s according to Ashley Ross, head of CX at Bank of America, who we sat down with for an exclusive interview.

A number of off-price retailers plan to open new stores: With inflation high and consumer confidence on the decline, shoppers are increasingly focused on value.

Instacart plans to launch a 15-minute delivery service for retailers: The offering, which requires Instacart to open its own network of so-called nano-fulfillment centers, is part of a broader pivot.

In the US, higher-income millennials are more likely to own cryptocurrency than their lower-earning peers. Some 61% of those making at least six figures per year own crypto, while just 25% of those earning less than $50,000 hold Bitcoin or the like. Gender plays a role as well—half of millennial men hold these digital currencies, while only one-fifth of women in that age group do so.

A new set of regulations on AI recommendation algorithms went into effect in China on March 1 in an attempt to introduce unprecedented oversight and inject transparency and accountability into an opaque industry. This is the first case of a major economy enforcing such sweeping rules on the machine, and the world is watching.

The gap between rapid grocery and food delivery platforms is collapsing: Gopuff’s arrangement with BurgerFi is a harbinger of more restaurant partnerships to come.