On the inaugural episode of this brand new Behind the Numbers show, Reimagining Retail, we sent our analysts out holiday shopping to see how things looked and felt to them. Co-hosts and principal analysts at Insider Intelligence Suzy Davidkhanian and Andrew Lipsman discuss how the holiday shopping season is going so far, what their personal experiences were like, and what they found to be the good, the bad, and the surprising of in-store shopping this year.

Instagram’s new safety controls for teens could hurt attempts to attract them: The features are intended to halt harmful content, but teens were already losing interest in the platform, and additional limits could be counterproductive.

Former UK P2P giant Zopa closed this part of its business to focus purely on banking services

Citizens’ survey piles on more evidence of the digital shift—but human advisors aren’t yet obsolete: The US regional bank found that even post-lockdown, digital has become even more frequently used by consumers and businesses—except when they want advice.

Nova Credit transfers immigrants’ credit histories into the US financial system so Amex can reach a hard-to-tap consumer segment.

Streaming industry could see 30% churn rate, Deloitte says: Now overcrowded with a large number of competitors, streaming services will have to rethink their game to survive.

Raisin’s AML collaboration gives it a BaaS selling point: In the wake of some neobanks’ compliance woes, the Germany-based fintech is offering support from regtech ComplyAdvantage.

The desire for sustainability extends to search engines, ads: A new report suggests consumers are ready to switch to sustainable search engines and opt out of ads that aren’t environmentally friendly.

Majority has raised $27M in a Series A round. In a digital-centric era, its approach for its target audience includes offering customer meetups and native-language advisors.

Nearly three-quarters of US adults will likely use standard delivery for their purchases this holiday season.

Can digital therapies help manage IBS? The FDA just approved MetaMe’s digital therapeutic for Irritable bowel syndrome pain. Below, we detail how it works and why MetaMe’s niche focus on gut health could be a win.