Online purchases will account for a growing share of total US retail returns.
Inflation hasn’t made a dent in travel demand: Airbnb, Marriott, and United all reported strong Q4 earnings despite higher prices for airfare and lodging.
eBay acquires 3PM Shield to guard against fakes and protect consumer trust: The ecommerce marketplace’s purchase comes as lawmakers, retailers, and brands take a harsher stance on counterfeits and retail theft.
Temu puts its US ambitions on display with Super Bowl ad: But the company’s customer service struggles could sink its chances of competing with Amazon and Shein.
Investor pressure and slowing growth most likely led FIS to spin off Worldpay, which it bought four years ago during a payments M&A frenzy.
On today's episode, in our "Retail Me This, Retail Me That" segment, we discuss why people don't take advantage of loyalty, how to keep consumers engaged in membership programs, and how to make sure customers have a seamless experience with all the right loyalty touchpoints. Then for "Pop-Up Rankings," we rank the top four under-the-radar loyalty programs and consider the one thing that makes them great. Join our analyst Sara Lebow as she hosts analysts Sky Canaves and Suzy Davidkhanian.
It’s getting harder to make money selling on Amazon: The retail giant is pocketing over 50% of marketplace sellers’ revenues, up from 40% five years ago.
Higher prices helped Coca-Cola beat expectations in Q4: Although its sales volumes fell, the company plans to continue hiking prices this year. (This story was written with the assistance of GPT-3).
We asked our analysts which companies they have their eyes on this year and why they’re positioned for potential success (or disaster). The Kroger Co., for example, is leveraging its digital offerings to scale its business, while Nike may pivot back to wholesale to stay competitive.
Off-price retail continues to thrive amid economic uncertainty: Monthly visits to TJ Maxx, Ross, Marshall’s, and Burlington spiked in January as shoppers prioritize discount retailers.
Walmart is scaling back its tech hub footprint: The retailer is closing three of its US tech hubs and requiring tech workers to come into the office at least two days a week.
Its TPV grew 9% YoY, down from 23% a year ago. PayPal hopes to reinvigorate growth with cost restructuring and innovation efforts.
New Look joins H&M, Zara in charging for returns: The fashion retailer is trialing fees to reduce fulfillment costs, but the move risks alienating cost-conscious consumers.
Gen Zers are more likely than any other age group to have brand loyalty—even if it means spending more. As this younger generation's spending power continues to grow, how can brands win them over for good? Find out more in our latest data drop.
Amazon reportedly laid off about 20% of Zappos’ workforce in January: The retail giant is cutting costs at Zappos and elsewhere as it recalibrates for slower growth.
On today's episode, we discuss what to make of Amazon's 2% decline in online store sales, how to interpret its advertising service's 19% revenue growth, and why the company is rethinking its Amazon Fresh strategy. "In Other News," we talk about how Pinterest views the future of shoppable video and how malls are resurging. Tune in to the discussion with our analyst Andrew Lipsman.