Fashion waste during festival season is a problem: platform thredUP knows this, and is building a campaign around it—but will the overall resale pie grow?
After years of development, delivery drones are finally taking off: Alphabet, Walgreens, and FedEx are some companies turning to autonomous tech to speed up delivery.
Retailers haven’t given up trying to make voice shopping happen: Amazon Prime users can now receive notifications about upcoming discounts and schedule purchases in advance.
Ikea is one step closer to becoming a circular business: The home goods retailer makes its furniture resale service permanent in the US, but restrictions could limit adoption.
Amazon workers vote to unionize as labor activism remains potent: A historic victory in New York could forever change Amazon’s relationship with its workers.
The Payment Systems Regulator is concerned that rising fees are harmful to merchants.
Apple is taking a stand against anti-LGBTQ+ policies: the tech giant is taking a stance popular with its employees—and an increasing number of consumers.
Nearly half of marketers have increased their AI-related CX spending: Customer service and custom content are two of a few priority investment areas for companies.
Watch the on-demand replay of our webinar, TikTok Commerce: Strategies for Success in 2022, as we discuss the growing social commerce opportunity on TikTok.
In our 2022 US Apparel Retail Features Benchmark report, we break down the online and in-store features apparel shoppers value the most.
Tripadvisor used conversational AI technology for a campaign executed on voice assistants like Alexa and Google Assistant with the goal of maintaining engagement during the pandemic, according to Adam Ochman, global head of marketing at Tripadvisor.
The Big Tech is reportedly developing a suite of proprietary financial services dubbed Breakout—here’s why it won’t be easy.
During a recent Insider Intelligence webinar about strategies for commerce success on TikTok, three questions rose to the top. Here, principal analysts Jasmine Enberg and Debbie Williamson weigh in on them.
TikTok is the social commerce platform of the moment, as brands and marketers look to cash in on the #TikTokMadeMeBuyIt phenomenon. While TikTok may not have as large a shopper base as Facebook or Instagram, its shoppers are highly active and engaged.