Why Macy’s is opening off-mall stores: The department store chain aims to drive consumers to shop across multiple channels.
Based on our US Digital Grocery Features Benchmark 2022 report, which evaluates 10 digital grocers based on an analysis of 30 different features on their websites, membership and account features are the most important features to consumers.
The offering could pose a threat to mPOS hardware providers but helps Apple grab more in-store volume and bolsters its payments business.
Retailers should think twice before deleting negative reviews: Fast-fashion retailer Fashion Nova agrees to pay $4.2 million to settle allegations it suppressed less-than-stellar customer feedback.
Insider Intelligence spoke with Liz Hershfied, senior vice president and head of sustainability at Madewell, about how Madewell has repositioned itself to adopt sustainability into the brand’s ethos and the steps other retail companies should take to encourage sustainable shopping behaviors.
Total retail sales in Southeast Asia grew 2.5% in 2021.
In China, ecommerce sales will make up a substantial share of 2022's total retail sales at 46.3%, while the UK and South Korea will round out the top 3, with 36.3% and 32.2% ecommerce shares, respectively.
Conversational AI is becoming more integrated into consumers’ lives every year, as tech like retail bots and virtual agents continue to improve the customer experience.
Sephora DEI campaign delivers on several fronts: Its spotlight on Black-owned brands has paid off, resulting in positive consumer and social sentiments as well as a sales boost, the retailer told us in an interview.
On the company’s earnings call, CEO Steve Squeri added color to the issuer’s performance and addressed popular trends like BNPL and cryptos.
Buyer's remorse intensified in 2021 as ecommerce adoption rose: High return rates are cutting into retailers’ margins and increasing inventory pressure.
The acquisition could give Zip a path into long-term financing and a user base boost as competition mounts and regulation looms.