Retail & Ecommerce

The market’s appetite for personalization technology keeps growing: As investors see more brands prioritizing customer engagement, CX platform Insider becomes one of the few female-led SaaS unicorns in the world.

Rapid grocery companies speed up overseas expansion, but risks remain: Uber Eats, Gopuff, and Gorillas are some of the companies looking to corner new markets quickly, before the cash runs out.

Victoria’s Secret looks to revamp its brand image: The retailer is launching an underwear brand for preteen shoppers, rolling out an inclusivity-focused intimates line, and adding sizes.

Fanatics adds fuel to fund its expansion into new businesses: The sports merchandising giant raised $1.5 billion at a $27 billion valuation.

Retailers invest in last-mile fulfillment as shoppers clamor for convenience: Growing ecommerce business has led companies to revamp their brick-and-mortar footprints and adopt autonomous delivery methods.

The tight labor market is empowering retail workers: Boosting pay can help retailers retain staff and ensure they’re providing a good customer experience.

Investors—and shoppers—appreciate diversity in grocery: Specialty grocer Weee! raises $425 million to further its expansion into underserved markets.

Digital habits were supercharged through the pandemic. For those who had been around digital for much of their lives, however, the suddenly crowded digital ecosystem became a smorgasbord for them to snack on. And younger, more digital generations appear to be quite picky.

Despite losses surging more than 300%, Klarna’s gross merchandise volume grew 42% YoY, and it hit 147 million active consumers.

The Russia-Ukraine crisis puts further strain on already-burdened supply chains: Companies are withdrawing or suspending their operations in the region in response to continued conflict and economic sanctions.