Conversational AI is becoming more integrated into consumers’ lives every year, as tech like retail bots and virtual agents continue to improve the customer experience.
Sephora DEI campaign delivers on several fronts: Its spotlight on Black-owned brands has paid off, resulting in positive consumer and social sentiments as well as a sales boost, the retailer told us in an interview.
The acquisition could give Zip a path into long-term financing and a user base boost as competition mounts and regulation looms.
The fintech will launch a credit card next month that lets users earn an average yield of 6.04% on purchases—but costs $750 a year.
Candid announced plans to pull out of the direct-to-consumer space, shifting to B2B: The move by the oral care brand illustrates that D2C is not an automatic winner across all categories.
Amazon Go expansion means more grocery data for the ecommerce giant: As Amazon brings its cashierless stores to the suburbs, it also brings its data collection practices.
Mainland China will soon become the world’s biggest luxury market: As consumption slows and retail sales decline, luxury brands turn to ecommerce to reach China’s shoppers.
Direct-to-consumer (D2C) brands face significant challenges in 2022: A survey by Diffusion highlights changes in consumer priorities amid supply chain snafus.
Why Amazon keeps experimenting with physical stores: While offline sales represent a tiny fraction of its overall sales, Amazon has plenty to gain by venturing into the real world.
The consumer protection watchdog is looking into the major players’ business practices and their effects on consumer credit access.